Manager Management
Resume:
VICKY ECHOLS
Blue Ridge, Virginia 24064
*******.***@*****.***
SUMMARY
A driven and resourceful operations manager, with extensive experience in all aspects of strategic planning, best practices,
supply chain management, team leading, change management, business process development, and operations analysis. A
forward thinking problem solver, with a proven aptitude for implementing new programs and processes, identifying
opportunities for improvement, and introducing procedures to increase operational efficiency. A dedicated performer, who
takes initiative and assumes responsibility for multiple duties to ensure the achievement of long term company goals.
EXPERIENCE
THE ORVIS CO., Roanoke, Virginia
Operations Inventory Manager 2010 2011
Held responsibility for inventory accuracy of average $30,000,000 inventory. Provided managerial oversight of daily cycle counts, inventory
stocking, and replenishments. Coordinated item setup and systematic slotting of incoming inventory to increase efficiencies and optimize
workflow. Assumed responsibility for space utilization and ensuring proper placement of product at right time. Managed to performance goals,
including cost, production (daily and monthly capacity plans), and daily service levels, to ensure customer satisfaction. Responsible for
managing year end cut offs for yearly inventory audits. Assisted with building safety and security.
Outbound Operations Manager 2008 2010
Handled day to day picking, sorting, packing, and shipping operations in 300,000 square foot distribution center, including leadership of staff
and managing labor to forecasted volumes. Managed performance goals in fast paced production environment, including units per hour, cost per
unit, and daily service level requirements, to ensure customer satisfaction. Responsible for all aspects of personnel performance including
interviewing, hiring, training and disciplinary actions in accordance with company policies. Managed and directed all shipping functions
domestic and international.
Stocking/Picking Manager 2004 2008
Led stock and pick operations across three shifts, including oversight of four exempt level supervisors and 60+ non exempt associates.
Maintained desired service levels for picking accuracy, managed associate performance, and coordinated inventory moves to ensure maximum
distribution center capacity.
Saved company over $400,000 by eliminating one third shift operation and absorbing staff into open positions on first and second
shifts.
Eliminated need to hire on new associates, which saved money on on boarding cost and training expenses, and also eliminated the need
for security going forward for the third shift, providing savings in utilities.
Operations Inventory Manager 2003 2004
Vicky Echols, Page 2
Assumed responsibility for location maintenance and accuracy. Set up space utilization report and maintained industry standards. Responsible
for daily cycle count to ensure accurate inventory in locations. Directed workforce for Return to Vendor shipments and overstocks of inventory.
Pick/Stock Manager 1998 2003
Directed and coordinated stock and pick operations toward highest fulfillment rate to meet daily service level requirements and key performance
measures across three shift operations. Managed and coordinated stocking and picking operations toward highest fulfillment rate for customer
satisfaction. Initiated picking batch changes resulting in 12% increase in picking productivity. Held responsibility for bidding and cost
justification for new equipment. Recognized as certified forklift trainer, standard sit down and narrow aisle lifts.
ADDITIONAL EXPERIENCE (The Orvis Company)
Picking Supervisor, 1996. Stocking Senior Supervisor, 1993. Retail/Dealer Supervisor, 1992. Shipping Supervisor, 1990. Shipping
Lead, 1988. Receiving Clerk, 1987.
PROFESSIONAL DEVELOPMENT
World Class Warehousing and Material Handling
WM for Open Systems: Level 1
Stress Management
Harassment in the Workplace
Effective Supervision
Evaluations and Performance Reviews
UPS Hazmat Training
Leadership and Team Building Seminars
Pursuing a Degree in Business Management (VWCC)
COMPUTER SKILLS
Microsoft Office Suite, Manhattan WMOS Warehouse Management System, AS400/ISeries
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