Manager Customer Service

Objective

Executive Assistant or Office Manager position in a private Company,

Commercial, or Government-related environment where my more than 11 Years

of extensive experience and keen Administrative knowledge, Work, and

abilities can assist a CEO or General Manager of a Company with greater

efficiency of Day-to-Day operations, superb Customer Service, and I can

help top level Management achieve Excellence.

Experience

February 2010 to Present

Executive Assistant to the General Manager National Technical Systems,

Inc. (NTS)

Littleton, Colorado

My upper-level Executive Assistant responsibilities to the General Manager

include:

. Eleven years of hands-on proven and documented success in full-

spectrum top-level Executive Assistant experience to the General

Manager in operating the Office and the Daily business activities of

the Colorado Division of NTS; when the General Manager is on Travel,

I run the Staff Meetings with specific Agenda items and timely

exchange of key Ideas

. I exhibit a positive, enthusiastic Spirit, with a "Can-Do!" attitude

while Multi-tasking to prioritize ever changing Daily Events, and

coordinate and provide Administrative support to the Staff members

. Extensive experience in strong Decision-Making skills, making

important Recommendations to the General Manager regarding Personnel

decisions, Staff, and Budget

. Assist with the Budget Projections and Financial records for our

Division, as well as track Project expenses and projections for

future Programs and Projects

. Other duties include: processing credit card statement

reconciliations, travel expense reports, petty cash reports, and

monitoring timesheets

. Prepare all Marketing presentations and brochures, and achieve

superb Customer Service

. Extremely reliable as the liaison between Management and Staff, as

well as between our Division and the Corporate Human Resources and

Accounting Departments

. Serve in the critical position of Facility Security Officer for the

Division, and represent our Division at National Security

Conferences

July 2001 - February 2010 Executive Assistant to

the Division Manager Applied Research Associates, Inc. (ARA)

Littleton, Colorado

. Primary responsibility was to assist the Division Manager in

operating the Daily business activities of the Rocky Mountain

Division of ARA, and to regularly coordinate with the Corporate

Office

. Coordinated Divisional business issues, personnel issues with

Human Resources, and Research and Development procedures to ensure

excellent Customer Service and satisfaction, and timely Project

completions within specified Budget targets

. Supervised the Administrative Staff of 5-7 personnel

. Served as the Facility Security Officer by keeping all personnel

clearances up to date, inputting clearance information, obtaining

fingerprint cards, preparing visit requests, and document

accountability

. Prepared and monitored the Division's Annual Overhead Budget,

creating various Divisional financial status reports, reviewing and

edited Monthly Revenue Summaries, tracked Equipment Cost Centers'

Financial status, balancing Equipment Cost Centers and preparing

cost center journal entries

. Tracking financial status of all Divisional Projects, reviewing

timesheets and Monthly Labor Summaries, maintaining Labor backlog

and Marketing Projections spreadsheets, reviewing Purchase Orders,

overseeing Accounts Payable functions to include reviewing expense

reports, travel advance requests, mileage reports, vouchers, checks,

and journal preparations and entries

. Assisted with Cost Estimate and Proposal preparation, Tracking

Schedules, Contract Requirements, and deliverables of all Divisional

projects, creating Marketing brochures and other Marketing

materials, preparing presentations and materials for Divisional and

National Meetings

February 1990 to July 2001

Office Manager

Alcorn & Associates (Accident Investigation & Reconstruction)

Littleton, Colorado

Progressively took on more Manager responsibilities managing the

Administrative work and needs of an Engineering Company that grew to nine

Engineers (including two in California) and two Assistants.

. Responsible for all Bookkeeping functions, including Accounts

Payable, Accounts Receivable, and preparation of Payroll

. Prepared PowerPoint presentations for Meetings and Conferences,

Accident Investigation & Reconstruction Diagrams and Exhibits using

Graphics Software for future use as demonstrative evidence in Court Cases

Prior to February 1990

Visual Information Specialist Executive Office of

the President of the United States,

Washington, DC

Office of Administration

. Graphic Artist/Typesetter, prepared visual aids for the White House

Advance Office for the President, as well as visual materials for

Presentations, book covers, and all required Graphics Art as needed for

more than 10 Government Agencies

. Provided Graphic Art Support for two Presidents and their Office

Staffs

Professional Skills

. Organizational Skills - Extensive experience and ability to set up a

Business or Company Office from the beginning stages, including

developing a Customer base, scheduling appointments and Meetings and

coordinating Conferences with potential Customers, Sales and Service

Representatives, and possible employees; I give great effort to ensure

attention to details, ensuring high quality productivity, manage flow of

Work, track and maintain Documentation and files.

s International Conference Coordinator for three, highly successful

International Pyrotechnic Society Conferences that included nearly 200

Attendees representing 22 Nations

s Responsible for design, preparation and mailing of all Marketing

brochures, announcements, and the Conference Schedule and Programs

s Other duties included: tracking of submitted Abstracts and

Presentation Papers, email and mailing address information, meal

planning, scheduling of Events, registration, planning tours for

spouses, purchasing give-away items, scheduling Transportation and

Lodging, and assisting participants with special inquires and needs

. Computer Knowledge - More than 12 years of computer experience;

proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and

Outlook), Adobe Photoshop, PageMaker, Publisher, FileMaker Pro, etc., and

other related office software.

. Communication Skills - Excellent extensive experience in both written and

verbal Communication skills, and ability to work closely with

Sponsors/Clients in order to provide prompt and excellent Customer

Service; work with Staff to make sure work is done according to Policy,

assist in Training of new personnel, and help motivate others to actively

participate in completing Projects.

. Decision-making/Problem Solving - Strong Decision-making experience as

part of the Executive Management Team. Offer creative, fresh Ideas to

top level Management. Have good experience and am capable of analyzing

Projects and implementing proper procedures for timely completion of

Projects. With my extensive and full-spectrum of Executive Assistant

experience, I can make solid Decisions for Personnel hiring, promotions,

Celebration of Accomplishments, purchasing, and other necessary decisions

to run a Business or Company efficiently and very successfully.

. Bookkeeping/Record Keeping - I have very good and comprehensive knowledge

of Bookkeeping procedures, and am proficient in use of QuickBooks Pro and

Quicken Accounting software, etc. I have experience and strong ability to

prepare Payroll, Quarterly Sales Tax Reports, Profit and Loss Statements,

Accounts Payable and Receivables.

. Graphic Skills - Have in excess of 12 years of experience working in

Graphics, typesetting and other related areas of Communication Arts, full

expanded knowledge and use of computers in preparing Visual Art for

presentations and camera-ready work.

Honors

Distinguished Award - FY 2003 - Applied Research Associates, Inc.,

Littleton, CO

References upon request

Contact this candidate