Project Manager Management

JESSICA IVANCSO

*** ******* ****

East Hartford, CT 06118

Mobile: 860-***-****

Email: **************@*******.***

SUMMARY:

Over twelve years of general business experience including

project management, communications, and

training/development. Have received recognition for

outstanding work performance. B.S. Business Management,

and Lean Six Sigma Greenbelt Certification.

- Analytical - Detail Oriented

- Leader - Strong Planning Skills

- Creative - Goal Oriented

Proven Ability to:

- Interface effectively with customers, vendors and all

levels of company personnel.

- Work independently and contribute to a team effort.

- Manage multiple tasks at one time.

RELATED

EXPERIENCE:

Project Management

. Ensured optimum project-management clarity, through

the use of technical coordination and periodic

reporting on task completion.

. Prepared and monitored time, budget, and scope to

deliver success on time and within constraints.

. Engaged team in project participation through

intrinsic and extrinsic motivational methods.

. Created and disseminated project documentation and

controlled (web) access to content as required.

Communications

. Performed web site maintenance including

modifications to site design and content development.

. Served as first level support for solving issues,

escalating to internal partners and ensuring closure

to problems while exceeding service level

expectations.

. Provided branding and product identification for

portal-based project.

. Established partnerships with field operations and

support services.

. Provided guidance and recommendations to executives

that drove the success of quality certification.

Training/Development

. Developed training materials for Environmental Health

and Safety issues/regulations (Ergonomics) for

management staff.

. Managed the "Achieving Competitive Excellence"

Quality program including logistics, staff planning,

and resource development and deployment.

. Developed and facilitated a web site (content and

publishing) workshop.

. Traveled internationally to manufacturing sites to

facilitate quality clinic assessments.

. Business Process Implementation Leader for continuous

improvements activities.

. Assisted with EH&S training program, course

development, instruction and logistics.

EMPLOYMENT:

Project Specialist (Mar 11 to Aug 11)

Remote Automated Solutions (Formerly Bristol Babcock) -

Watertown, CT

Information Technology Department: Created and drove focus

on improving performance of business processes with

internal users in preparation for their transition to

JDE/Oracle (ERP).

Project Manager (Aug 2009 to Mar 2011)

Pratt & Whitney Aircraft - East Hartford, CT

Global Support Services: Developed strategic plans for

enterprise content management, and executed funding

activities for legacy and future platforms in support of

business critical data.

Help Desk Manager (Aug 2007 to Aug 2009)

Pratt & Whitney Aircraft - East Hartford, CT

Global Support Services: Created web services for self-

service ticketing, tracking, and status updates through

application automation and process improvement.

Help Desk Analyst (Oct 2006 to Aug 2007)

Belcan Engineering (Pratt & Whitney) - East Hartford, CT

Global Support Services: In a contract position,

established the company's first online help center,

supporting over 3,000 portal users both internal and

external.

Procurement Analyst (Aug 2005 to Sept 2006)

Fisher Controls International - Marshalltown, IA

Procurement Department: served as the primary interface

with key global suppliers on monitoring trends in material

cost and on-time delivery.

Database Administrator (Nov 2004 to May 2005)

Rockwell Collin - San Jose, CA

Engineering Department: Ensured high availability,

consistent database performance, and compliant security

associated with respective data repositories.

Systems Support Specialist (Feb 2004 - Jun 2004)

Fujitsu Computer Systems (Kelly Services) - Sunnyvale, CA

Operations Department: Provided analysis through reporting

for regional and international sales reps.

Receptionist (Oct 2003 to Feb 2003)

Google (Kelly Services) - Mountain View, CA

Administrative Services: Provided building access and

general access information, on the phone and face to face

with the public.

Software Instructor (Aug 2001-Oct 2003)

Manchester Community College - Manchester, CT

Continuing Education Services: facilitated instruction in

website design and maintenance, database design, and

Microsoft desktop applications to part-time students and

college staff.

Quality Specialist (Jul 2000 to Jul 2001)

Carrier Corporation - Farmington, CT

Quality Department: Subject matter expert and auditor to

global manufacturing facilities in South America and Asia,

using a Six Sigma-based quality approach.

Information System Specialist (Jun 1995 to Jul 2000)

United Technologies Research Center - East Hartford, CT

Systems & Support Services: Assessed architecture and

system specifications for hardware and software in support

of server-side maintenance. Managed vendor relations and

licensing support activities on an annual basis.

Technology Consultant (Apr 1996 to Jul 2008)

Capitol Region Design Services

Self-employed: Contracted by non-profit organizations and

small businesses, to launch Internet web sites and e-

commerce sales initiatives.

EDUCATION:

ALBERTUS MAGNUS COLLEGE - New Haven, Connecticut

Bachelor of Science - Business Management (May 2001)

Course of study includes International Business, Strategic

Planning, Business Law, Finance, Leadership and Human

Resources

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