Manager Customer Service
Resume:
MARLA RUBEL
West Chester, PA 19380
*******@***.***
Objective To secure a position in the Human Resources Department at a
service-oriented enterprise that will allow me to utilize
my skills and further develop as an HR professional.
Education
January 2010 - The Pennsylvania State University
June 2013 World Campus
Masters of Professional Studies in Human Resources and
Employment Relations
May 2007 West Chester University of Pennsylvania
West Chester, PA
B.S. Business Management
Experience
Ascensus Inc. (Formerly BISYS Retirement Services)
January 2011 to Human Resource Representative (promotion)
Present
. Assume lead project coordination role on assigned
projects.
. Create and maintain an internship and college recruiting
program.
. Recruit and coordinate for the use of temporary
associates.
. Perform recruitment duties related to filling entry
level roles across the organization.
. Create correspondence and reports. Ensure internal
consistency and conformance with Ascensus standards.
. Respond to routine inquiries and determine which items
can be delegated to other team members and forward
appropriate items to the V.P.
November 2007 to Human Resource Coordinator
January 2011
. Serve as the Subject Matter Expert for our timesheet
system.
. Create and edit multiple company communications
regarding HR updates utilizing the full MS Office Suite
of products.
. Create standard reports across the organization, as well
as custom reports as needed.
. Participate in various aspects of the Performance
Management Process and Associate Bonus Program/Annual
Incentive Plan process.
. Play a strong customer service role to associates
related to their questions. Provide timely follow up
and resolution.
. Promote and maintain an environment centered around our
core values for both Internal and External clients.
. Active member of the Activities Committee, involved in
creating programs to improve associate morale.
. Organize community involvement initiatives.
. Provide Verification of Employment for current and past
associates.
. Assist the HR Director in daily projects and activities.
. Enter new hire paperwork and track applicants in
Ceridian HRIS.
. Act as the backup receptionist when needed.
. **Assisted with the migration from legacy payroll and
benefits systems to current Ceridian HRIS.
. **Implemented our new timesheet tracking system and
trained all associates as well as created training
materials.
. **Created and organized a new hire process.
. **Created and implemented a formalized Community
Engagement Program
. **Created and in the process of implementing a College
Recruitment Program
** projects
April 2007 to McGrath Systems
May 2007 Blue Bell, PA
Recruiting Intern
. Utilized various career internet sites (CB, Monster, PA
CareerLink) to collect, review and screen potential
candidates resumes
. Screened potential candidates by both reviewing resumes
and conducting Phone Interviews.
. Performed reference checks on selected candidates during
the employment process.
. Recruited candidates through email solicitation and cold
calls.
December 2006 to Hertz Corporation
April 2007 Wayne, PA
Employee Relations Intern
. Utilized various career internet sites (CB, Monster,
College web sites) to collect, review and screen
potential candidates resumes.
. Participated in the full life cycle of employment
including but not limited to resume review,
interviewing, background investigation processing, new
hire orientation.
. Conducted phone interviews on all qualified candidates
and participated in the in-person interviewing process.
. Created and maintained employee files.
. Scheduled and attended University and Professional
Career Fairs.
. Performed various data entry functions utilizing the
company's Oracle database.
November 2001 to Carrabbas Italian Grill
October 2006 Chadds Ford, PA
Assistant Manager
. Progressed through multiple positions starting as a
Hostess and being promoted 3 times until I reached the
position of Assistant Manager.
. Made and enforced decisions that were in accordance with
the Carrabbas policies and procedures.
. Provided extensive training to all Front Of House (FOH)
new hires which included servers, bartenders, hosts.
. Rated consistently as superior having received guest
compliments on my ability to perform as an Assistant
Manager.
. Reduced employee turnover by 50% by providing and
promoting an open door management style.
. Delegated responsibilities throughout the restaurant.
. Pulled reports in order to reconcile cash drawers,
organize and compile cash drops.
. Provided an enjoyable and high-energy environment with
prompt and diligent service.
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