Customer Service Manager

Maho Y. Yamaguchi

**** ****** ***** 510-***-****

Berkeley, CA. 94704 ************@*****.***

Education

California Culinary Academy, San Francisco

Certificate in Baking and Pastry Art June 2008

Studied a curriculum which provides extended training in the following areas:

• Cakes – various ranges of European and American cakes.

• Dough’s – artisan and specialty breads, pizza, pies and pastries.

• Confectionary and Chocolate Show work – sugar work, chocolate show work and candy

making.

• Plated Desserts - decorated petit desserts

• Cost Control: understanding cost control management, purchase order, and menu analysis.

• Human Resource Management: dealing with colleagues, employee issues, and learning

the interviewing and hiring process.

NRA ServSafe Certification October 2007

ServSafe Food Protection Manager Certification is accredited by the American National Standards Institute

(ANSI)-Conference for Food Protection (CFP)

• Understanding the sanitation laws and applying them in everyday life.

San Diego State University, San Diego August 2005 - December 2006

International Business

• Studied Accounting and Japanese translation.

• Honors: National Dean’s List

Experience

Musashi Corporation Berkeley, CA

Office Manager 2002 – Present

• Ensuring all our customers are completely satisfied and receiving the best service.

• Managing the relationships with all vendors by keeping communication open at all times

and resolving any issues that arise in a timely manner.

• Responsible for all accounts payable and accounts receivable.

• Create monthly statements accurately and timely bill and collect payment from

customers/vendors.

• Responsible for calculating and approving staff work hours and reporting it to payroll.

• Assisting the bookkeeper by using QuickBooks to sort petty cash, check registers, invoices,

and recording deposits.

• Responsible for translating business documents into Japanese for the owner.

Mitsuwa Marketplace San Diego, CA

Cashier 2006 – 2006

• Responsible for interacting with customers and providing great customer service.

• Restock items to ensure all items are in order and shelves are stocked properly.

• Making sure all items are first in first out (FIFO) so that nothing will spoil.

Computer & Language Skills

• Microsoft Windows, Word, Works, Excel, Power Point, and QuickBooks.

• Fluent in Japanese, oral and written skills.

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