Customer Service Sales Representative

Angelia R. Douglas

Dear Hiring Manager:

I am interested in pursuing employment with your business. I am forwarding

my resume for your review and consideration for a paralegal/legal assistant

position which will fully utilize my talents and legal research abilities.

My employment strengths and knowledge include:

. Researching legal data

. 16 years of above average customer communication

. Preparing complaints

. Following litigation procedures and documentation

. Filing legal documents such as pleadings, discovery, and

correspondence

. Conducting client interviews and maintaining contact with

clients

. Typing 50 WPM

. Performing any and all functions assigned

. Ability to accept additional responsibilities

. Leadership

. Microsoft Office 2007 proficiency

After you have had a chance to review my resume, I would appreciate the

opportunity to meet with you and answer any questions you may have

regarding my qualifications. You may reach me at any time by phone at

972-***-****, or via email at **********@*****.***.

Sincerely,

Angelia R. Douglas

Enclosure: /Resume: Douglas

Angelia R. Douglas

Career Summary

Desire to obtain a challenging permanent paralegal/legal assistant

position that will utilize my professional training and skills.

Education

Paralegal Certification Program 2010- Arlington Career Institute,

Grand Prairie, TX

Associates in Science, Liberal Science 2005- North Lake College,

Irving, TX

Office Education Program, DECCA 1988- Wichita North High School,

Wichita, KS

Paralegal Externship, Bailey & Galyen 2010- Fort Worth, TX

Skills and Abilities

Legal research (electronic and manual)

Legal documents, correspondence and pleadings

Execution of wills

Microsoft Office 2007, Word, Excel, PowerPoint, and Outlook

Knowledge of Westlaw, Client Profile, Omega, Pro Doc, Timesheets,

JIMS, and research in Lexis

Self starter with proven leadership abilities

Willingness and aptitude to learn new tasks

2007 to present

AT&T Advertising and Publishing, Fort Worth, TX

Advertising Sales Representative

. Consulted and recommended a well-placed, profit-oriented

advertising program to advertisers enabling the best return on their

investments.

. Yahoo and Google internet marketing certification

2001- 2007

Allied Marketing Group, Dallas, TX

Telesales /Customer Service Representative

? Answered and executed inbound and outbound calls from

existing customers and potential prospects.

? Performed transfers between accounts, executed check by

phone and credit card payments.

1995-2001

Perrier Group of America, Irving, TX

Telemedia/Lead Agent

? Handled inbound and outbound calls relative to PGA products

and services.

? Acted as support for the team in absence of the

supervisor.

? Sold and set up new accounts for route management to

maintain in the field.

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