Customer Service Manager
Resume:
Andrew Will
****-* ********* ****, *******, NC **613 919-***-****
**********@*****.***
Statement Dedicated and driven administrative professional
whom is customer service oriented. Able to
multi-task and handle various projects. Detail
oriented, organized, and efficient. Communicate
effectively with C-level executives, team
members, and customers nationwide.
Experience Engineering Coordinator
2011 American Tower Cary, NC
Coordinates the day-to-day processing activities
for the Engineering Department.
Maintained detailed list of tower drawling by
Engineers so they could be viewed by in a shared
file and converted to PDF's.
Performs basic office support functions as needed
(copies, scan documents, etc.
Sales Support Specialist
2009-2011 GFI Software Cary, NC
Completed a minimum of 40 calls a day to partners
and end users with GFI products and licenses.
Assisted clients with needs regarding license
renewal, product questions, new releases and
general inquiry of GFI products.
Researched and resolved all pending client
concerns.
Proactively maintained knowledge of over 10 GFI
products in order to keep customers informed and
updated of latest features.
Documented all customer contacts and information
in GFI database and Salesforce.
Office/Data Administrator
2008-2009 NC State University Raleigh, NC
Maintained department web site for over 200
faculty and staff. Created links and web content
vital for the daily operations of the sociology
and anthropology departments.
Initiated and headed the task of gathering all
staff and faculty emails and collecting them in
one database so they could be grouped by
department and rank for easier use and on-going
maintenance.
Worked as communication IT liaison for the NCSU
computer department to troubleshoot any tasks
that could be handled internally.
In charge of maintaining and recording the entire
inventory of electronic equipment for check out
for the faculty and staff of the department.
Managed front desk duties by answering multi-line
phone, processing ingoing and outgoing mail and
scheduling conference meeting rooms.
Administrative Assistant
2007-2008 Dairy Records Management Systems
Raleigh, NC
Took care of customer service phone line and
assisted clients with product concerns and
questions.
Organized and arranged all incoming and outgoing
mail. In charge of weekly and monthly mailings.
Arranged all conference calls and staff meetings.
Copied and burned CD's for computer programmers.
Made and designed labels for them and shipped
them via UPS for clients.
Led project that converted all hardcopy paper
documents into PDF files for digital document
archive.
Assistant to Graduate Admissions
2006-2007 NCSU Graduate School Raleigh, NC
In charge of processing all incoming graduate
school applications.
Helped manage the graduate school admission
transcript digital archive.
Assisted students with questions and concerns by
phone and in person.
Education Appalachian State University, Boone, NC
1996-2000
B.S., Communications in Electric Media
North Carolina State Raleigh, NC
2004-2006
Education Certification
Skills Contribute Web Editor, Dreamweaver, Thunderbird,
Netware Administrator, Google Calendar, Oracle
Calendar, Microsoft Office (Word, Excel, Outlook,
Visio and PowerPoint), 40 line phone systems,
SalesForce, Cisco IP Phone, computer hardware
installation, projectors, flat screens, and other
media.
References Christy Ashworth-Regional Sales Manager -GFI
Software
919- 710-1538 Cell 919-***-****-work
Dick Parham-Office Manager-NCSU Department of
Sociology and Anthropology
Steve Lilley- Associate Professor and Associate
Head NC State Anthropology and Sociology
Tami Hentzell-Site Design Supervisor-American
Tower
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