Manager Customer Service
Resume:
Kimberly Bronson
Clinton, IL ****7
*********.*******@*****.***
SUMMARY
Well organized Office Manager who completes task in a timely and efficient manner. Self
motivation and dependability are qualities that I process.
QUALIFICATIONS
• For the last twenty years I have worked as an Office Manager/Billing Manager in
the health care field. My background includes working with and acquiring substantial
knowledge of Medicare, Medicaid, Accounts Receivable, Accounts Payable, Human
Resource, Third Party Insurance and Strong Customer Service.
WORK EXPERIENCE
2009 - Current
National Accounts Associate
Work with local pharmacy billing units across the
United States to coordinate billing functions to meet
the expectation of the facility contracts.
Investigate and answer all disputed claims by the
facilities.
Work closely with Medicare, Medicare Part D,
Medicare B and Medicaid to ensure timely billing of
claims. Direct contact with Medicare and Medicaid on
claim related issues.
Monitor the operating systems for setup and billing
issues. Provide web based training for other
associates on new proposed policy and procedures
regarding billing functions.
Travel to other pharmacy units for one on one training
as needed.
This position is home based.
2000 - 2009 Enloe Drugs LLC, Division of Omnicare Inc.
Office Manager/Billing Consultant Decatur, IL
Provided leadership to eighteen billing representatives.
Monthly billings to facilities and customers
Followed and implemented policy and procedures.
Worked closely with Medicare, Medicare Part D, Medicare B and Medicaid to ensure timely billing of claims.
Direct contact with Medicare and Medicaid on claim related issues
Tracked and audit claims for accuracy.
Worked on system software issues related to setup and pricing.
Traveled to other pharmacy units to implement billing structures.
Provided training internally and externally on Medicare Part D.
Traveled to facilities to resolve billing issues.
Consulted with other pharmacy units on billing issues.
Converted pharmacy units from one operating system to another.
Followed Human Resource guidelines as setup by the company.
Worked closely with Accounts Receivable to ensure payments were collected.
Regulated and monitored for HIPPA compliance.
EDUCATION
BA Business Administration- to be completed March 2012.
University of Phoenix
University Of Chapel Hill- 1998 Long Term Care Administration
Chapel Hill, NC
Richland Community College- 1996 two years of accounting classes with no degree
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