Human Resources Customer Service

HUMAN RESOUCES PROFESSIONAL

o Certified Professional in Human Resources (PHR) with a 10 year career

distinguished by commended performance and proven results.

o Extensive background in HR generalist affairs, including experience in

employee recruitment and retention, staff development, mediation,

conflict resolution, benefits and compensation, HR records management,

HR policy development and legal compliance.

o Demonstrated success in negotiating win-win resolutions, developing

teambuilding programs, and writing personnel manuals, corporate

polices, job descriptions and management reports.

HR EXPERTISE

PROFESSIONAL EXPERIENCE

Human Resources Director, 2010 to Present

V.O.I.C.E.S. Corp., Indianapolis, IN.

. Manage all human resources and company administrative functions

including creating employee handbook, company policies, client &

vendor contracts, Independent Contractor agreements, job analysis and

descriptions, volunteer stipends and company compensation matrix.

. Assists with the development and administration of programs,

procedures, and guidelines to help align services with the strategic

mission and goals of the company.

. Maintains employee-related data base. Prepares and analyzes reports

that are necessary to carry out the functions of the department and

company. Prepares periodic reports for company President, as necessary

or requested.

. Works closely with company's Programs Director in the design,

coordination and facilitation of company trainings, programs and

services.

. Assists with the selection and contracting of external agencies,

programs, and business consultants to expand company's presence,

profits and growth.

Human Resources Generalist, 2004 to 2010

Hamilton Center, Inc., Indianapolis, IN.

. HR Support for approximately 250 employees, responsible for all

Employee Relations, FMLA, ADA, Discipline & Terminations, Benefits

Enrollment, Compensation, Employee Investigations, Grievances,

Management Coaching & Training, Performance Reviews, H1B Visas,

creating Job Descriptions, Corporate Policies, annual EEOC and Workers

Compensation reports and Union Avoidance.

. Corporate Trainer. Developed, coordinated and managed all corporate

training & development initiatives including a 4-day New Hire and

Board of Director Orientation process which included an overview of

organizational policies, procedures and a series of courses offered

through a Web-Based Training System. Implemented a 4-pillar

"Management Training Program" aimed at increasing the overall skill-

sets of the entire management team. Program was approved by the Board

of Directors and made mandatory for all management personnel.

. Corporate Recruiter. Successfully managed all company recruitment

efforts that utilized all sourcing methods. Developed, implemented and

managed Employee Retention & Referral Programs. Negotiated high-

priority salary offers and sign-on bonuses for Executive Management,

Directors, Psychiatrists, Psychologists and Clinical Therapists.

Analyzed recruiting metrics, and aligned recruitment efforts with

company mission and vision. Managed a Recruitment budget of $150k,

including projections, and ROI presentations to Board Members.

Store Manager, 2003-2004

Walgreen's Corporation - Terre Haute, IN

. Managed daily store operations, including pre-screening resumes,

interviewing applicants, and making new hire recommendations to

corporate leadership

. Supervised and developed a professional team of 20 Pharmacists,

Service Clerks, Photo Specialists, and Beauty Advisors.

. Trained employees in areas of customer service, presentation and

overall customer experience.

. Administered benefits enrollment including medical, dental, and life

insurance for all store personnel.

. Sustained an Employee Incentive Program that increased productivity

and morale in all major areas.

Staffing Specialist / 2001-2003

Manpower - Terre Haute, IN

. Supported business relationships and hiring for two key accounts that

represented more than half of total business revenue.

. Responsible for employee hiring, payroll, discipline, and termination

Created recruiting advertisements across various media including

internet, local newspaper ads, and social networks.

. Conducted pre-employment screening interviews to determine optimal

match for vacant positions.

Production Supervisor, 2001

Schreiber Foods, Inc - Logan, Utah

. Supervised and managed a production team of 25 employees that met and

exceeded company production goals.

. Trained, developed, and evaluated employee work performance.

. Interpreted and applied corporate management methods such as TQM, and

SOP's in adherence with industry regulatory agencies.

. Identified and improved packaging process; reduced cost of salvage by

53%.

PROFESSIONAL MEMBERSHIPS

Professional Human Resources Certification # 220*********

Society of Human Resources Management, Member

Human Resources Association of Central Indiana, Member

Wabash Valley Human Resources Association, Former Board Member

EDUCATION

Masters of Public Administration & Human Resources Development

2001

Indiana State University

Bachelors of Science, Political Science

1999

Indiana State University

References Available Upon Request

( Employment Law/ Title VII ( HR

Policies & Procedures

?

( Employee Relations

( Orientation & On-Boarding (

FMLA/ ADA/ EEO/ WC ( HRIS Technologies

( Training & Development (

Union Avoidance (

Benefits Administration

( Recruitment & Retention ( HR

Project Management ( Performance

Management

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