Sales High School

Candace northern

**** ****** ***** **********, ** 95823

Tel: 916-761- 7788 Email: **********@**.***

OBJECTIVE

Obtain a position where I can maximize my communication skills, quality

assurance, collections, and training experience.

Skills

> Advanced experience of cold calling, and marketing strategies

geared toward

Collection and sales force careers

> Knowledge of computers, software, and programs both PC and Mac

> The ability to apply general rules to specific problems to produce

answers that

make sense

> Clean Department Of Motor Vehicles Record

> Follows policies and procedures

> Maintain good relationships with management and co workers

> Dependable, fast learner, team player, meet dead lines

Ability to communicate information and ideas in speaking so others will

understand

EMPLOYMENT EXPERIENCE

October 1999-Present

AT&T

Business Collections Representative

> Receive contracts from current customers requiring payment arrangements

on past due accounts

> Establish collection procedures and tariffs to protect company revenue

and

promote customer satisfaction

> Determine the collect ability of accounts and suspended or permanently

disconnect services due to non-payment

> Serve as a liaison with attorneys, trustees, and executors regarding

accounts in

probate or bankruptcy

> File claims with the courts and/or appear in court as a company

representative

October 2005-Present

AT&T

Training Assistant

> Train staff on new policy and procedures

> Develop alternative training methods if expected improvements are not

seen

> Monitor, evaluate and record training activities and program

effectiveness

> Keep abreast of developments in the field

June 1998-October 1999

chuck huggins insurance agency

Telemarketer

> Contacted businesses or private individuals by telephone in order

to solicit sales

for goods, services, and open new accounts

> Explained products or services and answered questions from

customers

> Adjusted sales scripts to better target the needs and interests of

specific

individuals, maintained records of contacts, accounts, and orders

Maintained records of contacts, accounts, and orders

Julty1996-June 1998

Youth Connection

Clerical Support Volunteer

> Operated office machines, such as photocopiers and scanners, facsimile

machines,

voice mail systems, and personal computers

> Opened, sorted, and routed incoming mail, answer correspondence,

and prepare

outgoing mail

> Answer telephones, direct calls, and take messages

EDUCATION

university of phoenix

Bachelor of Science in Business Communications

Currently Enrolled

Laguna creek High school

General Education

Diploma Received

References available upon request

Contact this candidate