Customer Service Security Officer
Resume:
Keith A. Burks
Dorchester, MA 02121
Home 617-***-****
E-mail: *******@*****.***
Objective:
To secure a position in a company that would allow me use of my interpersonal and organizational
abilities as well as to prove beneficial in my professional development.
General Skills:
• Excellent Communication Skills
• Strong Customer Relations Skills
• Computer Proficiency
• Ability to Multitask and work in a Fast Paced Environment
Work Experience: November 2010-May 2011
Aeropoint Security
Security Officer(One Boston Place)
Responsible for maintaining a visible presence within the limits of assigned premises to ensure safety and
minimal loss or injury to person or property.
Duties included, but not limited to
• Constant CCTV monitoring
• Delivery checks for packages and checks that come through the loading dock
• Monitor trouble and fire alarm systems
• Check interior/exterior of building to ensure there are no discrepancies.
• Report to road supervisors of any incidents during shift
USI/Allied Barton January 2008-May 2010
Console/Security officer
Responsibilities included dispatching and responding to emergency situations
Duties included, but not limited to:
• CCTV monitoring and alarm checks.
• Provided access control to ensure compliance with pass/badge control systems.
• Provided escorts for tenants to vehicles when requested
• Delivery checks for packages and checks that come through the loading dock
• Lock up of exterior doors and report any doors found open or unlocked.
• Report any discrepancies found in or around the John Hancock Tower and or Garage
Brookfield Properties September 2005-May 2007
Security Officer
Responsible for maintaining a visible presence within the limits of assigned premises to ensure safety and
minimal loss or injury to person or property.
Duties included, but not limited to:
• Responding to alarms and emergency situations
• Observing and reporting any known theft, arson, and sabotage. As well as observing, correcting,
and the reporting of safety hazards
• Providing effective access control to ensure compliance with badge/pass control systems
instituted by Brookfield Properties.
• Regulating and directing traffic as necessary
Securitas December 2003-August 2005
Security Officer (University Park)
Responsible for maintaining a visible presence within the limits of assigned premises to ensure safety and
minimal loss or injury to person or property.
Duties included, but not limited to:
• Providing building and premises security to specific assigned job sites and employees
• Patrolling and security checks
• Responding to alarms and emergency situations
• Observing and reporting any known theft, arson, and sabotage. As well as observing, correcting,
and the reporting of safety hazards
Barton Protective Services Inc. August 2002-July 2003
Security Officer (Prudential Center)
Responsible for maintaining a visible presence within the limits of assigned premises
and to deter or minimize loss or injury to person or property. Duties Included, but not limited to:
• Providing effective access control to ensure compliance with badge/pass control systems
instituted by the Prudential Center
• Regulating and directing traffic as necessary
• Observing and reporting any known theft, arson, and sabotage. As well as observing, correcting,
and the reporting of safety hazards
The Algebra Project/MIT February 2002- May 2002
Office Administrator
Responsible for all clerical duties, such as filing, data entry, telephone and personal greetings.
Responsible for organizing and distribution of all fundraising material to potential funders. Updated and
maintained MIT and Algebra Project websites.
Pitney Bowes November 2001- January 2002
Copy Center Operator
Produced copies of legal documents for attorneys/secretaries throughout the law firm of Hale & Door.
Responsible for deliveries within requested time period. Performed routine checks on copy machinery to
ensure that they remained in proper working condition.
Copy Cop, Inc. March 2001-October 2001
Customer Service Representative
In charge of receiving and fulfilling job order tickets to ensure that all jobs taken in were produced in a
correct and timely manner. Ordered and organized stock in the store. Responsible for accurately pricing
all print and print related jobs to ensure a profitable result for company and to work within customer
budgets.
YPP (Young Peoples Project) November 2000- February 2001
Math Literacy Worker/Administrative Assistant
Responsible for preparing proposals to distribute for fundraising events for YPP. Assisted in after school
tutorials with high school students. Organized and conducted workshops to demonstrate new
mathematical learning software. In charge of all clerical duties.
Education:
Lanier High School
833 Maple Street
Jackson, MS 39213
GED Received August 2000
RETS Institute
965 Commonwealth Ave
Boston, Massachusetts 02215
Summer/Fall 2004
References Furnished Upon Request
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