Manager Customer Service
Resume:
DEIRDRE A. PHILLIPS, CPP
**** **** ***** ***** **, Mableton, GA 30126
Cell
404-***-**** abg0mi@r.postjobfree.com
SUMMARY: Certified Payroll Professional with twenty two year's payroll
experience, including acquisition and system implementation. Government and
International payroll experience. High volume processing and multi-state
payroll tax experience and yearend processing with eighteen year's
experience in payroll management. Human Resource and benefits
administration. Extensive Wage and Hour regulation knowledge, problem
resolution and project management. Account reconciliation experience.
COMPUTER SKILLS
Oracle, PeopleSoft, J.D. Edwards, ADP PCPW, Ceridian, Ceridian E Source,
Infinium software, Probusiness, Paychex, CheckMark software, Kronos,Simplex
automated time keeping, TimeWolf time clock software, Kronos, Easy
Timesheet, MS Excel, Word and Outlook.
EMPLOYMENT
Consultant - Client: City of Miami - Feb. 2010 - July 2011
> Consultation in payroll processes, procedures and best practice.
> Testing system changes and updates.
> Resolving past year's payroll tax issues and preparing 2010 payroll
year end.
City of Atlanta March 2007 -Jan. 2010, Director of Payroll
> Responsible for direction of the COA Payroll Division, eleven payroll
team members processing for an employee base of 8,000+ paid bi-weekly
utilizing PeopleSoft, Oracle and Kronos.
> Produce reporting for management, mayor's office, news media and all
other open records requests.
> Payroll tax administration, tax deposits, quarterly tax filing, problem
resolution and year end processing.
> Oracle implementation team member.
> Responsible for budget planning of payroll division.
> Supervision of retirement account administration, 457 plan and 401A.
> Developed payroll processing policy and procedure.
> Customer service problem resolution.
> GL account reconciliation.
Healthfield, Inc. Dec. 2005 - Feb. 2007, Payroll Manager (RFL: payroll
moved to Kansas City)
> Responsible for six Payroll Specialists processing for a multi-state
employee base of 4,000 paid bi-weekly utilizing ADP PCPW.
> Produce reporting for management and HR through ADP ReportSmith
> Payroll tax administration, reconciliation, problem resolution and year
end processing.
> Customer service problem resolution.
> Payroll system conversion team member.
DS Waters of America, LP April 2004 -Nov. 2005, Payroll Supervisor (RFL:
downsized-new owner)
> Responsible for payroll twelve payroll analysts and over all payroll
processing for employee base of 5,500 located in thirty states paid
weekly and bi-weekly utilizing Ceridian E Source.
> Administrator of Kronos Time & Attendance system, training and support of
timekeeper and development of Kronos /SACS interface programs in
conjunction with IT resources.
> Produced reporting through Ceridian EZ Query and Sequel.
> Centralized payroll function rolling regional payroll processing into
Atlanta corporate office. Staffed payroll department hiring nine payroll
analysts, coordinated and executed all travel and remote training at
regional offices for new corporate office.
Paychex May 2003 - April 2004, Account Executive Supervisor (RFL: desire
to go back to PR Dept)
> Management of new client implementation area of Major Market Services
responsible for supervision of six account executives.
> Responsible for new client problem resolution after conversion including
system set up modification, custom PTO programming and fine tuning over
all payroll set up for maximum system performance.
> Performed on site client system processing need analysis and client loss
prevent from service.
Matrix Health Care Development, Inc. Jan. 2002 - Feb. 2003, Payroll
Manager /HR
(RFL: accounting functions transitioned to a management company,
office closed)
> Management responsibility for payroll department and human resources
administrative function, coordinating five remote Payroll / HR
administrators.
> Directly responsible for processing payroll for 200 employees, including
all benefits /COBRA administration. Human Resource functions, new hire
reporting, separation notices, and criminal background checks, analysis
of labor. Bank reconciliation.
> Responsible for payroll tax deposits, EFT and quarterly tax filing. Year-
end W-2 processing and tax issue resolution.
> Administration of garnishments, child support and wage attachments.
> Produce management reports for CFO, Operations Manager and Executive
Directors.
> Technical support for Time & Attendance computerized system in five
locations.
> Developed in-house payroll department from ground up, enabling Matrix to
reduce processing cost by $ 100,000.00 annually. Implemented in-house
payroll and time & attendance system utilizing CheckMark and TimeWolf
software.
WebMD March 2000 - April 2001, Payroll Manager (RFL: corporate office
relocated to NJ)
> Management responsibility for four full time employees processing for
3,000 semi-monthly employees on Probusiness, ADP, ADP Canada and ADP
United Kingdom.
> Directly responsible for initial set-up of monthly/ semi-monthly payroll
process for international employees.
> Heavy reporting responsibility, creating reports utilizing ReportSmith
and Excel, maintaining a very active distribution schedule for custom
reporting.
> Worked in conjunction with staff accountant on problem resolution for GL
account reconciliation.
> Review of payroll tax filing by ADP and problem resolution of tax issues.
> Responsible for reviewing payroll processing procedures in both the
system and written company policy and procedure manual.
> 401K savings / loan administration and benefits reporting.
> Review of payroll tax filing and problem resolution for past tax issues,
W-2's.
OneSource May 1998 - June 1999, Payroll Manager (RFL: family member
illness, reduce work hours)
> Management responsibility for ten full time employees and twenty-five
part time data entry operators processing in house on JD Edwards.
> High volume payroll, 40,000 employees paid weekly/ bi-weekly including
union payrolls.
> Responsible for troubleshooting system problems in conjunction with IS
Department.
> Acquisition team member responsible for planning payroll processing
conversion for newly acquired locations and overseeing entire process.
> Responsible for reviewing payroll processing procedures in both the
system and written company policy and procedure manual.
> Training of payroll staff and newly acquired field locations.
National Linen Nov. 1997 - May 1998, Payroll Manager (RFL: Offered better
opportunity)
> Management responsibility for four full time employees processing for
3,500 bi-weekly employees on Ceridian and PeopleSoft HR.
> Review and reconciliation of payroll tax filing and problem resolution of
tax issues, W-2 processing.
> Responsible for reviewing payroll processing procedures in both the
system and written company policy and procedure manual.
> Provided custom reporting for management.
Pediatric Services of America -Dec.1996 - Nov. 1997, PR Manager (RFL:
office relocation planned)
> Management responsibility for three full time employees processing for
2,500 bi-weekly employees on ADP PCPW.
> Responsible for reviewing payroll processing procedures in both the
system and written company policy and procedure manual.
> Provided custom reporting for management.
> Training of payroll staff and payroll related field personnel.
> Review of payroll tax filing and problem resolution of tax issues, W-2
processing.
Central Health Services May1990 - Oct. 1996, Payroll Manager (RFL:
company sold)
> Management responsibility for five full time employees processing for
3,500 bi-weekly employees in house on Infinium software.
> Responsible for reviewing payroll-processing procedures in both the
system and written company policy and procedure manual.
> Responsible for GL account reconciliation and problem resolution.
> Responsible for quarterly payroll tax returns, tax deposits, W-2
processing.
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EDUCATION/ ASSOCIATIONS
> American Payroll Institute, CPP Certification, 1995 (re-certification
pending)
> Chattahoochee Tech, Marietta, Accounting, 1985
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