Customer Service Executive Assistant

Experience

NetBlast Media - Plainview NY

February 2010 - present Administrative/Production Manager

. Responsible for all administrative work including accounts

payable/receivable, bookkeeping, data entry, office work, answering

phones, payroll, ordering of supplies and equipment, inventory,

scheduling meetings and appointments, travel, customer relations and all

regular financial responsibilities including budget planning and

organizing, timelines, internal and external communications

. Responsible for hiring and managing team of production staff

. Coordinates, schedules and handles all aspects and operations of

production process including script supervising, production scheduling,

set design, film schedules and equipment set-up for on and off-location

shoots

. Responsible for overseeing all social media, marketing, advertising and

public relations

. Liason for all business leads, production matters and follow-ups

Executive Advisory - Hicksville, NY

August 2005 - February 2010

Executive Assistant

. Responsible for all duties regarding the operations, training, and client

contact within the company

. Provided exceptional customer service resulting in repeat business

thereby increasing the company's bottom line and acts as key point member

responsible for intake and triage of all incoming communications to

include phone, email, fax, mail, etc.

. Completed clerical and filing work for all office information and billing

including credit card sales

. Responsible for review and daily data entry of leads and reports to

ensure accurate compilation of information

. Created updated database resulting in more organized and timely sale

reports, data and information for company, clients and staff. This

resulted in the reduction of reporting errors as well as streamlined

expediting finalization of reports

Ultra Records - New York, NY July 2008-

September 2008

Executive Assistant

. Assumed executive/supervisory responsibilities as needed

. Coordinated and scheduled all appointments, meetings, travel and events

with appropriate follow up

. Maintained inventory control to insure adequate supplies, shipping, and

inventory

. Accepted all incoming communication on behalf of the President and

responded accordingly

Ultra Records - New York, NY December 2007-

September 2008

Marketing Intern/Assistant to Director of Marketing & Promotion

. Assisted in writing press releases and biographies for artists

. Compiled all items necessary to ship press mailings internationally

. Organized national and international tour dates and interviews for

artists and shipped tour paraphernalia

. Updated website daily with artist news, biographies, tour dates and

information

. Pitched artists and album releases to media outlets throughout the United

States for magazines, blogs and websites

Education

Hofstra University - Uniondale, NY

August 2005-May 2009

Bachelor of Science, Music Merchandising

. President of Phi Epsilon Sorority (other positions include Vice

President, Treasurer, Philanthropy chairperson)

Skills

. Typing 87 WPM

. Microsoft Word, Excel, Access, PowerPoint and Outlook

. Telemarketing/Phone Skills/Customer Service

. Exceptional clerical and financial skills

. Ability to read, write and analyze music including vocal and basic piano

skills

References are available upon request.

Contact this candidate