Sales Customer Service

JAKE SNOW KLOSSNER

***** *. ****** **.• Boise, ID 83713

Mobile: 301-***-****

************@*****.***

INTERNATIONAL BUSINESS EXECUTIVE

Innovative, industrious, and result-oriented sales leader with a dynamic record of consistently meeting and

exceeding goals and objectives. Possess innate entrepreneurial spirit, with astounding ability to make change

happen. Gifted with the vision, determination, and skills needed for high-level, revenue building strategies,

and methods. Expert presenter and negotiator with a successful record of getting results through a deliberate

and systematic approach to goal attainment. Hard-wired to create and capitalize on networks, liaisons, and

business connections, while negotiating joint ventures and strategic partnerships with companies and key

opinion leaders. Respected professionally as a natural leader, one who takes initiative, is able to explain the

why and the how, and motivates teams to action. Willing to go the extra mile to capture business and exceed

customer service expectations. History of developing, driving, and expanding a strong market presence and

achieving solid sales growth in untapped markets.

Proven strategic planning abilities in sales operations, resulting in margin increase and

customer satisfaction while implementing new ideas with a creative, yet practical focus on solutions to

problems.

Creator of innovative international marketing strategies resulting in millions of dollars in sales,

new distributorships, and long-term customers for Idaho companies.

Experienced in presenting to foreign audiences and maintaining relationships with foreign

buyers despite time zone, language, logistics, and currency barriers.

New Business Development • Sales Forecasting • Presentations • Account Acquisition & Expansion

• Direct Mail

Project Management • Contract Negotiations • Client Relations • Account Retention • Repeat

Business

Cold Calls • Referrals/Prospecting • Customer Service • Needs Assessment • Post-Sale Support

Entrepreneur • Proposal Development • Vendor Relations • Outsourcing

PROFESSIONAL EXPERIENCE

IDAHO DEPARTMENT OF COMMERCE, Boise, ID (July 2010- Present)

International Trade Specialist

Assist Idaho companies in creating export potential or expand sales of existing exports in new markets

throughout the world through multiple marketing channels including internet, trade shows, conventions,

educational seminars, and match-making services with foreign markets. Solve logistical problems, customs

and regulatory issues, and hand-hold companies through their first few sales with a new foreign customer.

Particular focus on Asian markets.

Created opportunities for Idaho lumber companies resulting in over $1 million dollars in sales

in 2011.

Helped 11 companies find customers and export for the first time in a variety of industries.

Organized Governor’s trade mission to China resulting in $1 million + in downstream deals in

the green energy, nutraceutical, agricultural, and mining industries.

Planned and executed 3 trade shows in mainland China, one in Taiwan, and a sales mission to

Japan resulting in 6 distributorships established, 27 new customers, and several million in sales.

Perform match-making services for Idaho companies in Taiwan, China, Japan, and Mexico with

foreign buyers.

Assisted over 150 Idaho companies with some aspect of international business.

Knowledgeable in the business practices of Japan, Taiwan, China, Mexico, Brazil, Thailand, and

India.

Applied for and secured $300,000 grant to help Idaho small businesses expand their export

operations and find new customers. Project manager for the Idaho Export Circuit beginning September

2011.

CONSULTING, Boise ID (October 2009-July 2010)

Self-employed. Small consulting business serving two customers.

Business Consultant

Customer: Bizprint

Developed and implemented four-point strategic plan to integrate email marketing, database services, social

media, and consultative selling into current business model. Short-term contract ending January, 11, 2009

Customer: Idaho Department of Commerce

Map out the current state of the insurance industry in Idaho. Determine the value proposition for Idaho for

attracting insurance company headquarters. Devise marketing plan to redomicile several insurance company

headquarters to Idaho with an initial $10,000 marketing budget.

Short-term contract ending December 31, 2009.

ART LITHO, Baltimore, MD March 2005- Aug 2009

Custom print manufacturer serving mid- to large-size businesses with 80 employees and $10 million-$12 million in annual sales.

Account Executive

Sell wide range of marketing solutions to diverse customer base including marketing collateral,

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cross-media marketing services, website development, direct mail, warehousing, fulfillment, as well as

marketing campaign consultation. Oversee all aspects of sales process, from strategic planning and lead

generation to negotiation and closing, supervising one internal account manager who configures and

monitors projects. Develop prospects from current business customers, referral leads, networking, hosting

events, teaching seminars, and cold calls on businesses in order build solid network of buyers. Forecast and

record sales progress to determine sales performance levels and the need for modifications. Propose

individualized solutions based on specific needs of each client; educate customers on marketing strategies.

Liaise with executive management to drive strategy and execute tactics. Assemble and direct cross-

functional teams across multiple locations to manage complex projects in order to surpass customer

expectations and realize ROI.

Met and exceeded quota during each year of tenure, culminating in 139% of quota and $2.1

million in sales during 2008 by tenaciously developing prospects, effectively proposing and executing

innovative solutions, and providing outstanding customer service.

JAKE SNOW KLOSSNER

PAGE 2

ART LITHO continued

Built customer base from the ground up, growing customer base from zero to 75 within four

years, including ten Fortune 500 companies, by persistent prospecting and leveraging of networks.

Personally secured a major deal with Sherwin-Williams representing $600,000 in revenue with

a 50% profit margin by identifying a marketing solution not offered by Art Litho, then outsourcing and

deploying a cross-functional vendor team to execute the solution on-time and on-budget.

Shifted corporate paradigm by expanding internal marketing solution offerings to attract and

retain high profile clients by lobbying for purchase of additional cross-media capabilities; independently

targeted customers who would benefit from the technology in order to justify investment to Art Litho

leadership, brokered purchase, and implemented solution, all of which has resulted in a new market for

the company and additional revenues.\

Garnered Sales Representative of the Quarter award nine times for achieving the highest

percentage above assigned quota.

Capitalized on inherent networking capabilities to develop rapport with customers’ human

resources staff and leveraged relationships in order to introduce job candidates resulting in the successful

employment for my colleagues and $400,000 in revenues for Art Litho.

Prior Management roles include:

Lead Desk Agent at Courtyard by Marriott Full Time in Boise, ID July 2003-December

2004

Employed outstanding relationship management abilities to ensure guest satisfaction by anticipating,

preventing, identifying, and solving guest problems swiftly and completely. Evaluated complex data from

various sources and created reports for management.

Enhanced guest services hotel-wide by researching and successfully proposing to equip every

hotel room with a refrigerator to compete with other local hotels.

Phonathon Supervisor at Boise State University Part Time in Boise, ID October 1996,1997,2000

Successfully raised funds in support of the university in highly competitive environment, training other callers

and handling call escalations with savvy.

Played a key role in raising $150,000 in contributions in just three months.

1.

Group Leader at Greenway Co. Full Time in Narathiwat, Thailand Summer 2002

Seasonal volunteer position developing learning programs for Thai children. Learned and taught agricultural

and business techniques to local farmers.

BUSINESS STARTUP INITIATIVES

WHEELS Intl.

2000

Started up and operated an Internet-based import/export company with a co-owner, buying and selling

automobile wheel accessories. Expanded practical knowledge and advanced skills in customs laws, tariffs,

international cargo transportation, and contract formulation and negotiation. Employed understanding of

Chinese business practices to effectively negotiate and navigate logistical hurdles.

Learned valuable, real-world business lessons while utilizing international business

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education and innate entrepreneurial drive

Financed college tuition expenses through this endeavor

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EDUCATION & TRAINING

Bachelor of Business Administration: International Business

Boise State University • Boise, ID

Exchange Program: International Business

University of Utah • Salt Lake City, UT

PROFESSIONAL AFFILIATIONS

American Marketing Association: Director of Sponsorships

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