Manager Customer Service

Shalize Nykisha Nicholas

*** ****** ******,

Mobile: 078**-******

The Edge Apartments,

Email: *******.********@*******.***

Salford, Manchester,

M3 5ND

Personal Profile

Hard working and friendly with a flair for creativity and a drive to

succeed; great at working under pressure and as part of a team. An

enthusiastic and motivated individual, keen to explore a career in a

creative environment.

Date of Birth: 11/06/1988

Languages: English

Experience

February 2011 to present: Manager for Sister Jane in Topshop.

Job role is to manage the concession in Topshop, Manchester Arndale: to

oversee the daily running of the concession; check and replenish stock on

the shop floor; arrange courier deliveries; keep a record of weekly

figures; visual merchandising; liasing with the company manager and

designer; helping out Topshop and the other concessions when needed. The

most important part of my job is to check standards, in particular,

ensuring that the stock take is completed to a good standard.

July 2011: Bar Manager at ParkLife Festival & Kendal Calling

Managed a bar and staff at a festival event: this involved cashing up;

visual merchandising of stock; solving problems; being approachable for

staff and customers; communicating with the manager and other team members.

Effective running meant quick thinking to cover all eventualities.

June 2011: Visual Merchandiser for Oreila in Topshop

November 2010 to April 2011: working at Warehouse Project Manchester

Job role was to serve drinks as quickly and efficiently as possible;

creating cocktails; working in the cloak room; clearing up before closing.

October 2009 to September 2010: Placement at Shop Direct Group for

Littlewoods & Very, as a Design Assistant

Duties involved creating trend boards, producing technical sketches,

rendering specifications to be coloured or used in trend packs and

assisting the designers. The time spent at Shop Direct was a varied and

full experience enabling me to design Knitwear, Maternity, Jersey and to

create prints.

July 2010: Personal Assistant and Runner at Shop Direct Product Conference

(4 days)

Assisted with the preparation of a fashion show for a Product Conference in

the Echo Arena; acted as a runner and as personal assistant to the creative

director.

October 2009: Assistant Pattern Cutter Chanticleer (2 weeks)

Work experience at Chanticleer bridal shop, as an assistant helping to

create patterns, working in the showroom, helping with fittings and helping

out in the NEC National wedding show.

Key skills

Strong problem solving and diplomacy skills.

Able to use analytical thinking; identifying problems and generating

solutions.

Communication and organisational skills gained through working in retail

and customer service.

Well-developed numerical skills, e.g. data entry and analysis, when

handling cash. Compiled various reports; stock taking; handling deliveries.

Project management: i.e. Final collection, which involved having to oversee

and create a look book, identifying new contacts to help create a photo

shoot, planning cost effective ways to produce the collection to a high

standard using knowledge gained in previous projects.

Qualifications and awards

2007 - 2011: BA (Hons) Fashion Design and Technology, Manchester

University.

A 4 year fashion degree with a placement year. This course covered garment

construction, design, product development, illustration, pattern making,

marketing, textiles, CAD and business management. In my final year I

created a collection of 7 pieces which have been exhibited and are due to

go into a Graduate Fashion show.

2005 - 2007: Btec National Diploma in Fine Art, Cirencester College.

Units included painting and drawing, sculpture, ceramics, printmaking,

textiles and fashion, photography, contextual studies and CAD.

References

References on request.

[pic]

Contact this candidate