Customer Service Data Entry

MARIETES S. REFUERZO

*** ***** ******* ****** *** Jose, CA 95133

****************@*****.*** Home: 408-***-**** Cell: 408-***-****

KNOWLEDGE AND SKILLS

Knowledgeable skill level in Microsoft Word Excel, Outlook

Intermediate skills in reading, writing, communicating,

Able to work independently

Bilingual English and Tagalog

Ability to interact with diverse personalities.

Proficiency in the operation of a cash register.

High degree of interpersonal skills.

Answer phones and directing calls

Assisting customers with appropriate information to inquiries

Data entry

EXPERIENCE

KAISER PERMANENTE HOSPITAL, San Jose, CA April 2007 - February 2010

File Clerk/ Data Entry

Pulled patient chart, delivered patient chart to emergency department,

answer telephone and connect patient to the right department, creating,

maintaining, organizing and updating files sorting patient laboratory

result. Enter data for all data of incoming and outgoing files. Maintain

files for accuracy and completeness.

DYNA VISION, SAN JOSE, CA March 2004 - March 2007

Office Assistant

Performed excellent customer service, Processes and prepares paperwork for

record keeping, Assists with bill payments and various account issues. And

report generation., data entry, filling, help process weekly time sheet,

copying, sorting mails.

Completes documents by entering data, completing reports, make a call to

the client for collection and mailing.

LONG'S DRUG STORE, San Jose, CA August 2002 - February 2004

Cashier

Accept payment, operate cash register, and provide excellent customer

service by explaining to the customer company promotional items, new

product where the customers will have a satisfaction. Process credit card

payment. Monitor and process return.

SCI, SYSTEM INC., San Jose, CA February 1996 - March 2000

Stockroom Clerk

Ability to used basic hand tools, performed inspection for all incoming and

outgoing materials by checking the accuracy quantity and quality comply and

follow all written procedures. Intermediate skill in determining the color

code of a components and their values, Pulling kits, performed cycle count,

inventory, put away incoming material, enter data for incoming and outgoing

materials. Examine stocks and distributes materials in inventory and on

manufacturing line. Proficient in Microsoft Words, Verbal and Written skill

EDUCATION

Far Eastern University, Manila, Philippines

Bachelor of Business Administration - Accounting, March 1987

Microsoft Words, Microsoft Word Excel

Agno Valley College, Philippines

High School March 1983

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