Registered Nurse Customer Service

Charles Bisagno

**** ******** *****, ***** ****, Ca 95403 707-***-**** ********@***.***

Objective

Registered Nurse in Acute Care

Accomplishments

Registered Nurse/ Phlebotomist / EMT / Team Leader / Manager / Strategic

and Organizational Planning / Business Development and Growth / Client

Satisfaction and Service Driven

New Challenges: Currently I am seeking an entry level position as a

Registered Nurse in the acute care setting or a residency program for new

graduates. I graduated from the RN program at Santa Rosa Junior College in

May, 2011. While caring for patients in the clinical setting, I have

developed the skills and knowledge of the advanced beginner. Through

continued education, I look forward to becoming an expert nurse in acute

care.

Health Education:

Santa Rosa Junior College

Associates Degree in Nursing - May 2011, Deans Highest Honors

Phlebotomy - 2007

Emergency Medical Technician - 2008

Basic Arrhythmia Recognition - 2009

Clinical Floor Hours:

ICU Preceptorship, Santa Rosa Memorial Hospital

164 hours

Neurovascular Spinal unit, Santa Rosa Memorial Hospital 144

hours

Oncology and Orthopedics, Kaiser Permanente 130

hours

Newborn, L & D, Pediatrics, Kaiser Permanente

130 hours

General Medical Surgical Unit, Petaluma Valley Hospital 130

hours

Psychiatric Sonoma Developmental Center

130 hours

Skilled Nursing Unit, Friends House

160 hours

Certificates:

Registered Nurse # 800661

Emergency Medical Technician 1, # 09-0080s

Certified Phlebotomy Technician, # CPT25337

Basic Arrhythmia Recognition

BLS - Current

Committees: Served on the SRJC ADN safety committee, QSEN affiliated - With

other committee volunteers, I was involved in designing a reporting tool to

improve safety in education at SRJC's clinical sites.

Phlebotomist: Perform blood draws in both in-patient and out-patient

settings. Order tests per physician's orders. Process and prepare blood

specimens for testing. Communicate with other departments and physicians

in a professional manner to ensure quality patient care and satisfaction.

Health Screening Technician: Working in a team environment utilizing my

EMT and Phlebotomy skills blended with my customer service experience, to

provide preventative health screenings for patients.

Management and Leadership: I have been fortunate to enjoy a successful

management career that has included key positions with major companies in

customer service driven business. I have gained professional growth

through such positions as Team Leader Supervising Forman, General Manager,

and Business Owner.

Proven Record: I have been successful through my career as a team player

and leader. Building superior skills in all areas of business and customer

service such as resolving service issues, employee training, expanding into

new markets, inventory and distribution. I have applied these skills to my

healthcare role.

Selected Achievements and Skills:

Health care: Registered Nurse, Certified Phlebotomist and EMT.

Business: Designed and developed a successful business concept.

As the owner of C and C Market I increased profits annually while

developing my business concepts through customer service.

Expanded Market shares and increased revenues reversing a profit decline.

At McKesson Water Products I expanded into new markets and increased

customer base by over 40%. Through direction of sales teams I increased

revenues in existing markets

Skills: Strong communication and time management skills. I am a hands-on

team player capable of working well with others. Efficient in problem

solving through critical thinking and managing at all levels.

Career Overview:

Ukiah Valley Medical Center - 707-***-****, Phlebotomist, May 2009-present

Medical staffing - 707-***-****, EMT, Transporter, February 2009- December

2010

Health Solutions Inc. - 800-***-****, Health Screening Technician, 2008-May

2009

C and C Market - Business Owner, 1998-2007

Community Involvement and Volunteer Work

I am involved in a Lyon's Club community outreach program that feeds shut-

ins and the less fortunate on Christmas day. For several years I have been

involved with the organization and planning of this all volunteer program.

We prepare and deliver over 1200 meals each Christmas.

Boys Brigade and Awana Leader - through 2007, I was involved as a leader

for various youth activities through church organizations for ages 7-18.

This was a weekly commitment providing both spiritual and general life

guidance to ensure our youth a promising future.

Iron Man Vineman Triathlon - RN volunteer in the medical tent. Triage and

treatment for illness and injury related to the race.

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