Customer Service Sales

Sue Carlson, C.B.A

**** ******** **, ** **** MN *5119

Cell: 651-***-**** Email: *********@***.***

A / R COMMERICIAL ACCOUNTS SUPERVISOR

Reliable and productive Accounts Receivable Supervisor with over 15 years

of experience in Intermediate Credit, Commercial, Advanced Collections in

the consumer products, lumber, medical, automotive, legal, manufacturing

and financial services industries. Known for tenacious investigating,

resolving issues with clients by creating customer trust through

compassionate, soft sell techniques resulting in increasing revenue.

Recognized as hard worker, an action-oriented strategic thinker with proven

leadership abilities, creative problem solving techniques and excellent

communication skills both in Retail and Commercial industry.

EXPERIENCE

** 2009 to Current Contract work in different areas of the Twin Cities**

Medical, Ev3 Corp, Retail, Resins Corp, Technical, and Commercial

Premium Waters Corp., Minneapolis, MN May 2003 - June 2009

Bottled water manufacturer and distributor.

Assistant Credit & Collection & Accounts Receivable Representative

. Reduced collections over 120 days by 10% in 250 distributor retail and

wholesale accounts in the Midwest, worked with three sales managers.

. Consistently reduced Collection Aging by 10% on over 1250 distributor and

wholesale accounts. Completed credits, adjustments, brokerage, cash

application, NSF checks and relieved bad debt expense on month end

improvements.

. Negotiated payments with retail customers including Supervalu, Wal-Mart

and Target for millions of dollars.

. Managed the Hurricane Katrina Government Contract of over $2.5M, worked

closely with eight sales reps. Served as the liaison with 13 US plants to

ensure the transportation delivery of the product to the customer.

. Managed retail and wholesale promotional allowances, sales rebates and

reported to the individual sales regions on their customers percentages and

past due balances.

. Managed the route driver clearing process for 18 commercial and

residential route drivers to ensure on time product delivery of product and

release credit holds if needed payment.

. Secured a 99.9% payment rate on the 60-90 day past due accounts, called

50-60 customers daily.

. Completed D&B reports as needed for new customers and Tran union credit

for residential customers.

. Secured bankrupt customers documentation, noted customers account follow

up and negotiated payment schedules resulting saving customer business.

. Managed credit card payments averaging $300-500 a day along with 10

larger account balances ranging from $50,000-$85,000.

. Reduced 18% of A/R over 150 days to 0% resulting in collections of over

$40,000 by calling, skip tracking and communicating with customers.

. Reduced 120 day & 90 day past due customer to 0% A/R and leaving the 60

day customer base at 1.1 % past due. Achieved the best commercial results

in the history of the company.

. Recovered over $60,000 and saved over 15% of customers by cleaning up

15,000-20,000 past due accounts through heavy calling, applying cash,

adjustments and writing-off accounts.

. Serviced 15 major accounts including Coca Cola, Culligan, Country

Springs, R&R Railroad and others.

Century Mfg / Clore Automotive, Pentair Corp, Eden Prairie, MN 2000-

2003

Distributor of automotive parts, drive trains and hydraulics.

Senior Collector & Credit Analyst & Assistant Account Receivable A/R

. Reversed customer dissatisfaction and rebuilt long-term lucrative

alliances with maintaining Eastern region accounts.

. Achieved adjustments, cash application back up, collection calls and

maintained clients accounts balances within a 30-45 day status.

. Managed 10,000 accounts, including government contracts and averaged Days

Outstanding (DOS) to 35 days.

. Developed long standing relationships with customers gaining trust and

loyalty which led to increased business and maintaining current account

status.

. Worked with delinquent accounts to negotiate positive outcomes and

arrange payment plans for accounts with large balances over $50K.

North American Communications, Bloomington, MN 1999-

2000

Distributor of telecommunications products and services.

Credit & A/R & Customer Service Representative

. Provided critical problem solving with A/R on pricing accounts.

. Pulled thousands of invoices for cash application and adjustments

resolving billing errors and created a positive revenue forecast.

. Handled customer service, managed busy phones and served as back-up for

receptionist.

. Closed projects for sales commission's reports, pulled invoices and did

returns for customers, and ran weekly ageing for the sales force and

President.

Certified Power Corp, Formerly Donahue Corp, Mpls., MN

1996-1997

Manufacturer and distributor of drive trains.

Credit Manager

. Assisted in securing a $200,000 contract with major manufacturer and

provided ongoing credit management of the account.

. Credit manger for 10 stores with locations in TX, MO, WI, MN and, IA and

oversaw all credit reports and offices.

. Managed and handled month end reports including managing all bank

deposits, credit reports and returns to clients.

. Worked with 20 sales representatives in five states on setting up new

customers, credit limits, accounting issues and pricing.

. Decreased delinquent accounts, over 90 days, by $8000-10,000 a month.

EDUCATION

Academy of Accountancy, Mpls. MN

Certificate, Major: 2 years

Business Accounting

National Association of Credit Managers, NACM, Minneapolis, MN

C.B.A., Major Certified Business Asso.

Credit & Collections Verbiage & Law 4 years

SKILLS

Voyager & Adage, SAP

Route Manager Advanced, ARS

JDE Enterprise One

IBM, Quatro Pro, Lotus, EDI, Word & Excel Office 2007

Solomon software, Quick Books 2009

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