Customer Service Administrative Assistant

Caroline Mureithi

* **** ***** *****, *** D, Cockeysville, MD 21030

Cell: 443-***-**** ? E-mail: *******@*****.***

ACCOUNTING

Hardworking, highly motivated, quick learner with strong organizational

skills. Proficient in all documentation and record maintenance while

ensuring accuracy and customer confidentiality. Ability to work both

independently and in collaborative teams. Good communication and

interpersonal skills with a demonstrated flare for working with internal

and external team environments. Key strengths include:

Accounts Payables

Accounts Receivables

Data Entry/Processing

Customer Service

Telephone Inquiries

Account Verification

Financial Advising

Credit Analysis

Internet research

EXPERIENCE

Wells Fargo Home Mortgage, Columbia, MD

Home Preservation Specialist August

2009- May 2011

. Responsible for reviewing Hardship packages, determine the length and

impact of financial hardship, conducting loan level cash flow for

borrowers to determine affordability, including self employed borrowers

and wage earners.

. Utilized investor guidelines to decision customer hardships with related

home retention strategy by reviewing and adjusting collection portfolios

to reduce delinquent/problem loans within framework of FHA/ Freddie Mac

investor guidelines.

. Knowledge of spreading financial statements; analyzing credit

information; monitoring adherence to terms of agreement; corresponding

with customers; restructuring payments plans; may assist in handling

workout and restructuring of problem loans.

. Responsible for responding to written and phone inquiries from internal

business and outside vendors for the processing of rescission request,

answering questions pertaining to Home preservation including loan

modifications and assumptions, prepayments payoffs/reinstatements

adjustable rate loan modifications and assumptions, credit reporting and

liens perfection researching and analyzing problems and recommending

solutions.

. Knowledge of foreclosure, sale reporting and loss mitigation within

investor FHA/VA and Freddie Mac reporting guidelines

Council for Excellence in Government, Washington, DC

Accounting Internship

November 2007 -March 2009

. General office administrative experience.

. Provide support in an accounts payable and receivable capacity

including entering invoices and receipts into Great Plains accounting

software,

. Matching, batching, coding, entering invoices, receipts and filing.

. Updating and reconciling sub-ledger to the general ledger, intermediate

MS Excel knowledge

. Exposure to Great Plains

Bowie State University, Bowie, MD

Administrative Support

2005 - 2006

. Provide administrative support for Alumni Office, including typing and

composing written correspondence, screening incoming calls, recording

messages, and directing calls to individuals.

. Perform online research on various alumni projects and report findings

in concise and organized manner.

. Created questionnaire that was implemented by office for employees to

answer.

. Help with PeopleSoft data review and validation of gift and data entry

processes.

. Communicate with supervisor on tasks and concerns that need immediate

attention.

. Organize files, prepare copies, and assemble presentations for staff

meetings and alumni kits.

. Assist with preparing and distributing fundraising and special event

brochures, posters, and letters.

Sodexho, Bowie, MD

Cashier 2005 -

2006

. Worked in college's restaurant: processed cash transactions, received

money, reconciled accounts and provided customer service and sales

assistance for diversity of individuals, including students, faculty,

parents, and community.

British Education Training & Technology Association, Nairobi, Kenya

2002 - 2004

Administrative Assistant

. Arranged for airport pickups, hotel reservations, and conference

facilities for visiting international representatives from member

universities and colleges.

. Assembled and attached student application kits that were shipped out to

various institutions.

. Ordered office supplies and ensured that office equipment operated

properly.

. Made payments and issued receipts for clients and followed up on all

inquiries.

EDUCATION

University of Maryland, University College Largo, MD

Anticipated Graduation Date December 2011

Bachelor of Business Administration, Accounting

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, PeopleSoft, Internet Research, Exposure

to Great Plains Accounting Software

Contact this candidate