Project Manager Engineer
Resume:
Ashwin Kumar
SRISAILAM, Apt ***
No **, *th Main, Gavipuram Extn Cell : +91-984**-*****
Bangalore – 560019 Email : *********@*****.***
10+ years experience in IT Infrastructure and Services domain with specialization in Program Management,
Project Management, Business Operations and Business Process Re Engineering
Professional Synopsis
Global Project Manager for various accounts with exemplary track record in managing projects across large services
engagements (Data centre migrations / movements, Site Closure / relocations, IT environment setups and infrastructure
upgrades, decommissions, and maintenance)
A versatile professional with an ability to plan, effectively direct, motivate, control and lead a team of professionals.
In depth understanding of ITIL Practices and BPM Methodology for Multi Level Support Organization.
Experience in conceptualizing, creating, analyzing, evaluating business processes and implementing new systems and/or
process improvements.
Agile working with global groups and virtual teams of varied cultural and multiethnic background.
Career Profiles
Project Manager – Infrastructure Technology Outsourcing – HP ( Sep 2010 Till Date )
• Plan, direct, and co-ordinate project team's activities to manage and implement project from contract
Signature date to steady state operations.
• Identify and acquire the appropriate blend of resources to meet project needs and requirements
• Determine, monitor, and review all project financials to include costs, operational budgets, staffing requirements,
resources, and risk.
• Build project schedule and manage the overall schedule to ensure work is assigned and completed on time and within
budget.
• Lead, coach, mentor and direct project team members to accomplish project goals, meet established schedules, and
resolve technical/operational issues.
• Identify, track, manage, resolve and mitigate issues and risks through effective use of RAID logs.
Types of Projects Handled:
Data Center Migrations, Re – Locations & Shutdowns, Implementation & Upgrades of IT infrastructure
Technology Towers:
Wintel, UNIX, Database, Network, Storage, Citrix, TcEng, PowerB2O, ITAM.
Project/Program Manager – Global Competency Center – HP ( April 2009 to Sep 2010 )
• Drive Projects using the Project Management Methodology across worldwide Organization to meet the Organization
Goals and Objectives for Bangalore GCC.
• Implement, drive and manage improvement and implementation projects in the GCC organization that will contribute
to customer and/or employee satisfaction, productivity improvement, cost reduction or process standardization.
• Drive Pan Organizational Programs identified for the Success for the Global Organization.
• Drive operational excellence and consistency in the organization which include:
o Implementation and management of projects and programs.
o Work with both world-wide and local support functions to ensure alignment on global projects and
initiatives.
o Coordination of Worldwide tools, process checks and roll-outs
Manager – BPM – HP (May 2007 – April 2009)
• Lead and Implement effective solutions and drive various activities identified or proposed as part of Global Projects
and Initiatives.
• Responsible for a Team of 15 Business Analysts functioning as individual contributors aligned to various business
verticals of the Organization to manage Projects, Process Re-Engineering and Compliance.
• Program Manage and Position the BPM Team effectively across various towers of the organization.
• Plan BPM Activities for every fiscal year by aligning to Organizational /business goals and vision.
• Establish Effective Process Documentation and Change Management approaches across the Organization.
• Perform Cross functional Process Adherence and Compliance Audits.
Business Process Analyst – BPM – HP (April 2005 – May 2007)
• Liaison with global business partners for process integration and provide effective value added suggestions to facilitate
excellent Service delivery and reduce operational cost.
• Review and propose any kind of Process Driven, Multi Disciplinary approach to Optimize Cost and Performance of a
Business as a whole and also suggest scope for any Process improvement projects based on 6 Sigma, COPC & ITSM
Delivery framework.
• Responsible for mapping client’s requirements in transitioning and implementing processes in line with the guidelines
specified by the client and obtaining Sign Offs.
• Liaise with the Transition/Implementation team from a process perspective during the Due
Diligence/Transition/Service Delivery Phase both Onshore and Offshore.
Tech Support Engineer – Global Solution Center – HP (November 2003 – April 2005)
• Provide technical support and troubleshoot hardware /networking/OS related queries for APAC region for
commercial LaserJet Imaging and Printing products.
• Analyze, identify, troubleshoot and recommend action to ensure First-Time Resolution and Total Customer
Experience.
• Show complete ownership of the call, follow the set of processes to troubleshoot and fix customer calls and escalate
calls based on customers demand/own judgment.
HTMT – Tech Support Engineer (November 2001 –Nov 2003)
• Handling Inbound Calls, Escalated calls and issues for AME Region for long distance and Internet Service Provider.
• Remote support for ISP Providers, perform various Loop tests for troubleshooting and resolving End User issues.
• Co-ordination with team leads for meeting individual & team targets.
Creative InfoTech (June 2000 – November 2001)
• Owned and managed computer hardware business.
• Set up H/W and S/W installations for various Private undertaking and Home users.
• Responsible for marketing and distributing OEM UPS clients.
• Acquiring and managing Annual Maintenance Contracts.
Educational Qualifications & Training
• B.E. (Electrical and Electronics) MIT, Manipal Karnataka
• PGDBM (TAPMI, Manipal) - Currently pursuing
• Completed the 35 Hour PMP prerequisite Training.(Pursuing PMP)
• ITIL V3 Foundation - EXIN
• MS Project Training - SABCONS
Contact this candidate