Customer Service Manager
Resume:
Julie Wang
***** *. ******* ****** ****. #****
Houston, TX 77082
*****.******@*****.***
Education
-
Southwest Texas State University
San Marcos, TX
Bachelor of Fine Arts in Communication Design, 2000
Objective
To seek a buyer position in the manufacturing/oil and gas industry.
Experience
Baker Hughes Buyer III
Houston, TX 04/2011-Current
Purchase d casting, carbide, float equipment, machined parts and work order
parts.
Sourced various vendors in order to obtain better pricing.
Ensured that first article inspections are approved for buy parts.
Managed and maintained a good relationship with over 50 vendors.
Utilized SAP to perform daily task such as cut PO, verify demand, verify
purchase order history and etc...
Negotiated prices which resulted in savings of 1 million dollars.
Ensured al l open purchase orders are closed and received promptly.
Prepared and send RFQ to qualifying vendors.
Analyzed purchase requisition's quantity and delivery date are accurate and
meet demand's requirement.
Foxconn Material Planner / Program Manager Coordinator
Houston, TX 03/2010-03/2011
Planned hardware and software materials for the Cisco NPI project.
Utilized MRP and ROP to plan for raw materials for various projects
Ensured no shortage or excess material by utilizing the Lean process.
Attended daily conference call with Cisco to discuss material status
Analyzed ROP sizing in order to provide the best and accurate monthly ROP
size.
Maintained excellent business relationships with clients, other employees,
and vendors.
Established computerized inventory control for raw materials, WIP and
finished goods.
Co-worked with sustaining team buyers daily in order to ensure materials
will arrive on time.
ATP Electronics Inc. Buyer
Taipei, Taiwan 08/2006 - 10/2009
Purchased raw material for flash memory manufacturer.
Utilized SAP to place PO.
Followed up with various suppliers to ensure materials will be received on
time for production.
Negotiated terms and conditions with suppliers.
Analyzed current market price for raw materials in order to get best prices.
Initiated RFQ to all suppliers.
Maintained and established network with suppliers and potential suppliers.
Set up vendor code for all newly established suppliers.
Chieftec International Ltd. Material Planner/Buyer
Taipei, Taiwan 05/2005 - 07/2006
Sourced and negotiated pricing for 100 items with an annual purchased value
of $5 million.
Trained new hires.
Purchased raw and finished goods material for computer chassis manufacturer.
Negotiated with vendors MOQ and MPQ.
Planned materials accordingly to forecast
Apple Computer Sr. Customer Relations Specialist
Austin, TX 11/2002 - 04/2005
Supported customer relations, direct dispatch, and sales support calls.
Trouble shot technical issues.
Promoted to senior specialist within 6 months of hire as a result of
excellent job performance.
Recognized for highest quality customer service.
Awarded the Excellence award for achieving 100% customer satisfaction over a
6 months period.
Texas Health Network Provider Helpline Specialist
Austin, TX 08/2000 - 10/2002
Processed over 50 customer claims a day.
Managed and maintained client records.
Received 60 inbound calls a day to assist clients with their medical
inquiry.
Skills
Fluent in English and Mandarin Chinese
Software Applications: Cisco Web Ex, Microsoft SQL Server 2005 Certified,
Excel, Word, Access, Power Point, Outlook, SAP, Adobe Illustrator,
Photoshop, Oracle, Lotus Notes, SXE, QuickBooks, Vantive and Agile.
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