Customer Service Manager

Taguhi Tina Smbatyan

Citizenship : Armenian Date of birth : 21 July 1990

Contact

Tel : (323) 533 - 7009

e-mail :

***************@*********.***

Address

*** ***** ** #* ********, CA 91203

Profile

Objective I am seeking a position where I can develop my capability and skills to help improve the

company.

Availability Open

Key Skills

• Outstanding communication skills both in written and verbal from.

• Dependable, reliable, motivational, and always on task.

• Ability to multitask, prioritize, and work enthusiastically.

• Ability to work with others, self-management skills.

• Excellent knowledge and experience in customer service / retail marketing and sales.

• Skill set includes:

Microsoft Office

Excel

Power Point

Internet Explorer

Type 65WPM

Bilingual- Armenian/English

Education

2006 to 2009 GED

Glendale Community College, Glendale; CA

2007 to 2011 AA degree

Los Angeles City College, Los Angeles, CA

GED Diploma

2006 to 2009

Herbert Hoover High School, Glendale, CA

Work Experience

Part-time job

Los Angeles, CA

Smoothie King May 2007 to June, 2009

Customer Service, cashier, making smoothies, retail and taking orders.

• I worked as a team with co-workers to avoid customers waiting, in order to satisfy my

customers and have them leave happy and always return back to our store.

• I brought many customers into the store by giving free samples of variety of smoothies and by

providing coupons which got customers excited and raised interest entering the store.

• Sold many items for example, proteins, weight loss formulas

Glendale, CA

Part-time job

Victoria Secret January 2008 to October, 2008

Customer Service, bra specialist, retail, cashier, restock, fitting room, cosmetics.

• Opened many credit card accounts

• Sold many items.

• Made customers happy by helping them choose the bra/ perfume they are looking for.

Los Angeles, CA Part-time job

Cookies and Cream August 2009 to February 2010

Customer Service, making cookies, retail, taking orders and organizing the store

• I worked as a team with co-workers to help the customers and meet their needs.

• I sampled ice-cream with cookies and brought many customers into the store.

• I organized and cleaned the store to keep it nice and clean.

Los Angeles, CA Part-time job

February 20011 to Current

IHSS

Home Care Provider

• I am cooking, cleaning, helping her take shower, grocery shopping, doing laundry, taking

her to the doctor and much more.

• I always have to make sure she takes all her medications at the right time and day.

• Being home care provider I have to be a good communicator, coordinator, organize, cook

and clean, and be sensitive to the needs of the person .

Glendale Memorial Hospital

Part-time

Volunteer July 2011 to Current

• Marcia Ray Breast Center: I answer phone calls, fax, send mails, deal with patients,

help employees and much more.

• CT Scan: I change the sheets, I go and get patients from the waiting room, show them

were the dressing rooms are, help patients with wheel chairs and help the Radiology

Techs whenever they need me.

Languages

Armenian (native) English (fluent) Russian (basic)

References

Kitty McCurdy Former Manager (714) 224 – 2353

Scott Mullin Former Owner (310) 980 – 7161

Lilit Nazaryan Former Employer (818) 636 - 8420

Janeta Fairoian Recipient 323-***-****

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