Customer Service Data Entry

JONI PRATT

*** ********* **., ******, ** ***** cell: 205-***-**** /

****.*****@*******.***

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PROFILE: Experienced Staff Accountant with strong data entry, analytical,

research, journal, and general ledger reconciliation skills; able to multi-

task and prioritize effectively. Seeking a challenging position.

ALAMERICA BANK, Birmingham, AL Oct. 2006-June 2011

Staff Accountant

< Work directly with CFO to ensure financials are reported accurately

and on time

< Assist with month-end close; perform month-end accruals

< General Ledger reconciliation

< Post journal entries daily

< Reconcile Bond/Portfolio Accounting and make related journal entries

< Full-cycle Accounts Payable

< Maintain schedules for Pre-Paid items

< Fixed assets: capitalize items, create depreciation schedules,

reconciliations

< Calculate and remit monthly and quarterly sales and use tax - State,

County, and City

< Perform routine financial audits on vault and teller cash drawers

< Provide support and documentation for internal and external audits;

respond to auditor questions

< Initiate and authorize domestic and international wire transfers

< Prepare monthly financial package for Board of Director's meetings

HIGHLAND CAPITAL BROKERAGE, Birmingham, AL Sept. 2005-Sept. 2006

Commissions Accountant

< Maintained commissions records for life insurance policies

< Variance Analysis: Analyzed reports to determine estimated vs. actual

net revenue and followed up with insurance carriers to make sure all

revenue was received in a timely manner

< Very heavy data entry

< Accounts Payable: entered commissions from insurance statement and

issued checks for any commissions due to agent from our office

< Reviewed and corrected errors in compensation grids to further reduce

outages on variance reports

< Maintained excellent relationships with Principals, SVPs, and Agents

for AmSouth Investment Services and other Highland Capital offices

COLONIAL BANCGROUP, Hoover, AL July 2000-Sept. 2005

Reconcilement Specialist II, 2002-2005

< Provided support for 180+ branches with questions and problems

concerning CDs and out-of-state deposits

< General ledger reconciliation

< Journal entries

< Foreign check collection

< Used problem-solving skills daily to research and clear outages on

general ledger accounts

< Worked closely with management during implementation of new software

for branches

< Greatly reduced problems resulting from new software by documenting

errors daily and reporting them to Regional Trainers

< Prepared reconcilements for internal and external audits

Accounts Receivable and Lockbox Clerk, 2000-2002

< Processed payments for large corporations including Protective Life

Insurance and Gulf Telephone Co.

< Very heavy data entry

< Provided daily cash letters and reports to clients, including deposit

total and copies of deposited items

< Prepared payments for daily processing

< Balanced and proofed computer reject items

REGIONS BANK, Bessemer, AL Sept. 1996-July 2000

Bank Teller

< Provided excellent customer service through processing deposits,

payments, and withdrawals for customers, as well as credit card cash

advances. Sold Traveler's Cheques and US Savings Bonds.

< Balanced and maintained vault in addition to teller window; ordered

and shipped currency from/to Federal Reserve weekly

< Reported all large currency transactions (over $10K cash)

< Achieved high rate of speed while maintaining accuracy

< Trained new employees and assisted other tellers as needed

EDUCATION University of Montevallo, 1994-1996

SOFTWARE SKILLS Microsoft Word, Excel, PowerPoint, Outlook, Solomon,

Lawson, Bankway, BankTel, ImageCentre, FIS

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