Customer Service Sales
Resume:
Kenneth Andre Brown
Dunwoody, GA 30338
OBJECTIVE: To apply the finest corporate sales techniques contributing
product knowledge and helping to facilitate and assist in growth and
production while adding to a quality work environment from gained
experience.
EDUCATION:
2000-2002 PRAIRIE STATE COLLEGE, Chicago Heights, IL
Political Science and Graphic Arts
EXPERIENCE:
2010 - 2011 TERMINIX
Inbound Sales Specialist
. Explanation of pest service, and performance of
technician, up-selling plans.
. Consistently met top sales quota and metrics.
. Highest started sales rate.
. Reinstated delinquent accounts using win back sales
technique.
. Trained new employees on aspects that include product
knowledge and sales pitch.
. Achieved the sales target for the year that increased
revenue.
2006- 2010 EXAM SERVICES
Sales Associate
. Handled inbound call inquiries for postal exam prospects,
while presenting and selling testing preparation materials
for various postal positions.
. Directed customers to testing facilities.
. Acted as liaison between customers and customer service
department.
. Consistently maintained the average sales performance of
100%
2005-2006 ALC OFFICE PRODUCTS
Outbound Sales Rep
. Conducted business to business appointment settings.
. Negotiated and closed office supply and printing contracts.
. Maintained the needs and replenished products for existing
clients.
. Kept record of invoices and shipping responsibilities.
1999 - 2005 PROGRAMMERS INVESTMENT CORPORATION
Customer Service
. Troubleshoot inbound customer calls
. Placed customer orders
. Handled customer accounts and data entry for customer
complaints
. Organized and filed customer documents and invoices
SKILLS:
Customer Service, Communication, Microsoft word, excel and outlook
References available upon request.
Contact this candidate