Customer Service Sales

PAU LA RU D D

937-***-****)

**** ******* * *

KET TER I NG, OH IO 45429

PAU LAULT I *****@***.***

QUAL I F ICAT IO NS:

• 10 + years of professional office experience; administrative, billing and customer contact focus

• Proficient in use of Multi-line telephone, auto dialer and call center communications

• Previous experience in Collections; 60-90 day delinquency

• Accounts receivable/billing support experience in addition to sales support and contract

administrative support (data entry/audit focus)

• MS Office proficient (Word, Excel, PowerPoint and Outlook), AS400 and other proprietary software;

t yping speed 60 + wpm, 10 key by touch

P ROFESSIONAL E XPER IE NCE :

August 2010-May-2011-Cintas Company

Credit Collection Clerk

• Maintain customer accounts; manage 400 + assigned accounts

• Contact customers with exceeding balances; focus on 60-90 day delinquency

• Suspend services of high-r isk and past-due accounts

• Request and apply credits to customer accounts as required

• Maintain all customer documentation – emphasis on accuracy

• Review and compile daily reports on accounts within MS Excel

May 2010-August 2010-Von Mau r

Retail Sales and Customer Service

• Obtain special order merchandise requested by customers

Oct 2009- Ma rch 2010- Metlife

Customer Service Rep (Temp)

• Process incoming calls; determine nature of call and direct to appropriate resource

• File and maintain short/long term and FMLA Claims; clerical support

Career Note: Laid off 2007 – took time off for personal reasons and pursued real estate l icense.

Returned to the workforce in 2009.

April 2005- June 2007-Legacy Consultants L LC

Office Manager / Administrative

• Contact current and prospective clients to generate leads for sales and follow up on requests

• Arranged appointments for detail review

• Typed letters, forms, etc for insurance policy holders

Oct. 2002-August 2004/ Ul timate Tan

Manager /Owner

O ct. 2000-Oct. 2002-The Relizon Company

Assistant Credit Correspondent

• Contact Sales Rep to enable receipt of disputed invoices

• Resolved disputed invoices with customer

• Entered charge backs against sales

• E ntered credits pertaining to customer accounts

Oct. 1996-Oct. 2000 - The Reynolds & Reynolds Co. (P rogressive Roles)

Feb. 2000-Oct. 2000 - Bil l ing Clerk

July 1999-Feb. 2000 - Associate Contract Administrator

Dec. 1997-July 1999 - Sales Coordinator

Oct. 1996-Dec. 1997 - Accounts Receivable Clerk & Coder

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