Quality Assurance

MICHAEL O. HUGHES

***** ***** ******

Forest City, Iowa 50436

Ph. 1-641-***-****

Email Addr. ********@*******.***

SUMMARY

Management/Supervisory Experience

Demonstrated professional leadership abilities in development of employees

and their work assignments through job enhancement activities, job

rotation, and concerted efforts in extensive cross training. Formulated a

team environment to promote and increase worker productivity, efficiency,

and quick reaction time for problem resolution.

Developed excellent interpersonal verbal and written communicative skills

through an equal balance of education and years of interactive

relationships between various levels of senior management, quality and

production engineering, and technical personnel.

Devised methods of administration for constant improvement of processes and

personnel through utilization of exceptional organizational abilities and

analytical background.

Successfully co-owned and managed a small business; accounts receivable,

accounts payable, budgeting, tax preparation, receipts, etc. Maintained

excellent customer relations.

Quality & Production Engineering/Technical Experience

Utilized and implemented the Edward Deming philosophy and methodologies for

improving product quality.

Responsible, in part, for achieving a No.1 overall rating of large-scale

mainframe computer systems sold in Japan.

Worked with and lectured on the latest engineering techniques including

Focus Factory, Just-In-Time, Statistical Process Control (SPC), and Total

Quality Management (TQM). Fluent with Microsoft operating software.

Designed and installed an engineering documentation center for instant

access to vendor drawings and piece part specifications which enhanced

engineering in problem analyses and resolution.

Technical Writing Experience

Achieved proficiency in procedural writing, developed presentations for

senior management, and innovated critical documents needed for a specific

purpose. Developed excellent skills in utilizing computer terminals

including various software applications.

WORK HISTORY

TRACTOR/TRAILER OPERATION (2006-2009)

. Changed career mode - trained and drove semi-tractor trailers

including dry 53' van, tankers, and doubles.

3M CORPORATION (2000-2006)

Forest City, IA

Warehouse Operator

. Efficiently and accurately filled orders for 3M's medical customers

and other 3M facilities.

. Operated sophisticated forklift equipment in filling orders,

restocking, and picking product.

. Maintained a safe working environment and observed all safety

regulations.

WOODHARBOR DOORS & CABINETRY (1998-2000)

Mason City, IA

Quality Assurance Manager

. Developed a system of incoming inspection to monitor and maintain

an acceptable quality level of incoming materials for hardwood

lumber, plywood products, veneers, and moldings.

. Developed strategic areas for measuring product quality through SPC

methodology and communicating these reports back to management and

production for problem resolution.

. Increased customer satisfaction overall for interior door

production.

. Spearheaded efforts to establish a quality system based on the ISO

9000 elements and requirements.

NORTH IOWA ELECTRONICS (1997-1998)

Garner, IA

Production Engineer

. Provided professional engineering support of production processes,

including process engineering, process documentation, and process

control parameters.

. Worked closely with customers in determining and providing

information for part acquisition and assembly documentation to

assure first-time build performance.

HUGHES DAYCARE & SCHOOL BUS DRIVER (1994-1997)

Forest City, IA

. Co-own and manage a successful childcare business for children ages

infant through eleven years.

. Developed and maintained excellent client relations for repeat and

continuous business

. Developed and maintained all aspects of accounting including tax

preparation.

. Drove school bus safely for handicapped children for the Forest

City Community School District.

GATEWAY 2000 (1993-1994)

North Sioux City, SD

Incoming Quality and Material Review Supervisor

. Administrative responsibilities for 30 semi-skilled employees.

. Responsible for monitoring and maintaining an acceptable incoming

supplier (AQL) of personal computer components at a volume of $30-

40 million per week.

. Evaluated and assessed supplier quality nonconformance with

supplier quality engineers, management, and various other

departments accurately and effectively to enhance product quality.

. Responsible for evaluating, recording, and tracking of customer-

returned product, production fallout, and vendor repaired

commodities to maximize any recoverable costs. Also involved in

establishing the groundwork necessary for Manufacturing Resource

Planning (MRP II) to be implemented.

12/91 -12/92

. Recuperation from massive reconstructive knee surgery 09/91.

. Successful completed additional Business Management courses until

12/92.

EDUCATION

Attended a 4-year university working for a B.A. in Management

/Entrepreneurship; 91% complete achieving a 3.71/4.00 GPA. Successfully

completed 21 in-house classes ranging from technical to managerial

curriculums. Fluent with Microsoft operation software. Two years of

Industrial Electronics at a community college. Other: National Honor

Society; Student Council member; 2nd team all-conference basketball

selection.

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