Customer Service Electrical

Rodney M. Eldred

Winter Park, Florida

407-***-**** (h) *********@***.*** 407-***-**** (m)

Electronics Technician ~ Computer System Maintenance

> Unique technical background that combines 10 years of Hardware and

Systems Support for mission-critical Space Shuttle operations with 10

years testing and repairing of electrical system assemblies and computer

systems.

> Experienced troubleshooter, known for effectively resolving break/fix

computer issues, printed circuit board building, repairing and testing on

electrical assemblies and electronic interfaces.

> Clear communicator, able to address complex technical issues into easily

understandable terms for internal and external customers and end users.

> Energetic collaborator with internal and external customers at all

levels, known for ensuring enterprise operations by taking initiative to

assume responsibility both inside and outside of job description.

ELECTRONICS

. National Aeronautical Space Administration and IPC certified solder.

Repair circuit boards through-hole and surface mount circuitry to

component level, including component change out. Test troubleshoot and

repair digital and analog electrical assemblies and electronic

interfaces and controls.

. NASA Certified wire wrap and wire termination. Repair electronic

circuitry using wire wrap technology as well as termination of all

various gage wiring and connectors within electronics sub assemblies

and computer systems.

. Certified fiber optics fusion: repair damaged fiber optics cables

using the latest fusion repair equipment.

. Troubleshooting electronic circuits to component level using the

latest measuring and testing equipment such as Multimeters, Signal

Generators, Oscilloscopes, Analyzers Frequency counters.

COMPUTERS

. A+, Network+ Certified. Repair and maintain desktops, portables,

workstations, servers and printers, including software and hardware

configuration; testing, scheduling, installing, moving, updating,

upgrading, preventive maintenance, configuring network topologies,

routers, and hubs.

. Build, computer systems according to user needs, diagnose system

failures, perform monthly updates and maintenance, and provide user

support/training, warranty issues, asset management and customer

quotes.

. Communication skills; ability to communicate with end-users to find

problems and to quickly fix computer hardware and software issues.

Customer service and support to end-users, ability to communicate

orally and in writing; interpersonal skills, show attention to detail

to achieve complete customer satisfaction.

. Experience with Windows operating systems and applications in LAN and

WAN environments.

. Construct cables such as Cat5 Cat5e and Cat6 STP and UTP cables as

well as fiber optics cables.

TECHNICAL COMPETENCIES

Operating Windows Server 2003, 2008, XP, Win 7, Solaris

Systems:

Languages: Unix, Linux

Testing Tools: Multimeters Oscilloscopes, Signal Generators, and Logic

Analyazers

Software: Microsoft Office, Maximo, Windows Operating Systems

Protocols: HTTP, HTTPS, TCP/IP, FTP and SMTP

Hardware: Hard Drives, Power Supplies and Memory, System Boards and

Network devices.

Tools: Machine Shop Power Tools and Hand Tools

PROFESSIONAL EXPERIENCE

UNITED SPACE ALLIANCE, Kennedy Space Center Titusville, FL 2000 to

Present

Provides electrical and mechanical support to customers and contractors

supporting Space Shuttle. Repair and maintain Line Replacement Units (LRU)

for any and all supporting devices to maintain the launch manifest. Clients

include Lockheed Martin, EG&G and SGS services.

Technician

. Support Space Shuttle operations, repairing and maintaining Modcomp

launch computers.

. Maintain adequate line replacements units in the event of component

failure and launch delays.

. Support Launch Control Center (LCC), Ground Support Equipment (GSE).

Repair and maintain a variety of desktops, portables, workstations,

and servers collecting data for monitoring Space Shuttle status.

. Move program forward in a safe and timely manner the launch manifest

without interruptions, supporting any and all departments in need,

including Solid Rocket Booster (SRB) Department and infrared camera

repair for Video Department.

Key Contributions:

> Maintained software compatibility in LCC without any disruptions or

rescheduling of Shuttle manifest by upgrading 100 Dell PCs,

including memory and BIOS flashing, and redeployment prior to

launch.

> Averted delay of Space Shuttle Discovery by repairing 50

communication cables inadvertently cut in Launch Control Room 24

hours prior to launch.

> Recognized for leadership with and multiple "On-Spot" awards for

consistently assuming additional duties, thereby maintaining launch

integrity.

> As part of 15-member team, received award for repair of common data

buffer in firing room, avoiding launch delays.

WHEELED COACH INDUSTRIES, Winter Park, FL 1991 - 2000

International manufacturer of emergency transport vehicles for companies

such as NASA, US Air Force and Red Cross,

with 500 employees.

Production Technician

. Installed, troubleshoot, and repaired 12v electrical systems and

emergency equipment such as emergency warning lights, scene lighting,

interior lighting, and main circuit board.

. Ensured quality and reliability of all medical vehicle equipment by

testing and repairing prior to shipping.

Key Contributions:

> Assemble and tested all 12v and 110v vital medical equipment

systems on over 300 emergency medical transport vehicles for city

and county municipalities and prepare for delivery to various

locations both nationally and internationally.

EDUCATION

FLORIDA TECHNICAL COLLEGE

Associate in Science, Electronic Computer Technology.

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