Customer Service Sales

Kailee Riley

***** **** **** **** ******** CA ***63

Home Phone: 951-***-**** ******.*****@*****.***

Driven, Dedicated & Professional with solid experience in Management, Customer Service and Sales

Summary of Qualifications

Extensive experience performing excellent customer service and sales

Well-organized, self-motivated individual with ability to rapidly learn new tasks

Proven ability to build strong customer/client relationships

Professional Experience

FedEx Office, Temecula, CA

Assistant Manager Jan 2011- Present

Responsible for creating weekly schedule of 24 hour center

Manage and lead team into forming a sales culture

Plans, organizes and directs the activities of over 15 team members

Provides training and coaching to team members on assigned shifts

Performs administrative duties, including bidding, ordering supplies and managing retail

Responsible to ensure all TMs complete their corporate training classes

Manage multiple customers at once while still providing an excellent customer experience

Center Admin Oct 2010 – Jan 2011

Complete Daily Administrative paperwork

Assist D24 centers in compliance with CSM financials

Worked closely with CSS on learning daily duties and functions

Completed OTP callbacks

Cultivate relationships with D24 managers to assist in New hire on boarding

Best Buy, Temecula, CA

Sales Jan 2010 – Oct 2010

Made sure entire department was organized and cleaned.

Had amazing customer relationships with my customers to where they would always come back.

Always had many sales during each day.

My personality helped win the loyalty of our clients.

Knowledge of the entire store.

Always helped out anywhere in the store.

Relayed all company offers at that time to customers during each sale.

Customer Service Aug 2009 – Jan 2010

Handled returns, exchanges, and sales.

Solved customer issues

Ran and explained Credit Card Applications

Answered calls and handled sales over the phone

Created a lot of returns into exchanges by creating a great relationship with customers.

Omni Development, Newport Beach, CA

Receptionist 2007 - 2009

Coordinated and created schedules and meetings for all employees

Filing contracts and clients information

Oversaw and reviewed contracts

Kept entire office organized at all times

Answered and transferred all calls

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