Project Manager

GRACE D. DASINGER

San Diego, California ***** ? Cell: 619-***-**** ?

************@*****.***

CLIENT SERVICES/PROJECT MANAGEMENT

Talented project leader with 15 years successful experience coordinating

projects and providing superior customer/member services utilizing strong

planning, organization, and client relationship skills

CORE COMPETENCIES

? Project Management ? Vendor Management

? Relationship Building

? Sales Partnership & Support ? Implementation Client Service/Support

? Project Cost Control

? Computer Systems Training ? Client/Services Development

&Support ? Employee Supervision

AREAS OF EXPERTISE

Project Management:

Develop project plans including defining project responsibilities for

all parties involved, creating timelines, soliciting price bids and

tracking equipment.

. Handle complete project coordination involving communicating and

scheduling with others on site requirements, equipment delivery,

testing, target dates, training and project expectations.

. Exhibit effective goal setting and achievement skills and exceptional

leadership, collaboration, delegation, and networking skills.

. Manage billing related projects including internal employee time and

vendors' time.

. Develop project checklists and timetables for internal and external

staff including standard lead times.

. Work with clients to develop project plans, expectations, timelines,

and responsibilities of both parties.

. Prioritize tasks for multiple projects simultaneously and creating

databases that meet client specifications.

Customer Service/Support:

? Perform sales support including client follow-up, proposal

preparation, client meetings, initial contact for potential clients, and

information interpretation.

? Develop new business relationships and projects.

? Perform operational support and troubleshooting for existing

clients and consultative services to new clients.

Training:

? Preformed internal and external technical training including set-up,

operation, reports, troubleshooting, and maintenance.

? Provide continuous training, reconfiguration, operational support,

and troubleshooting for existing clients.

? Develop documentation and procedures for improved project

implementation and client training materials.

EDUCATION AND TRAINING

? BA in Communications with a minor in Business Administration,

Washington State University.

? "Project Management" Franklin Covey

PROFESSIONAL EXPERIENCE

Data Entry Administrative Assistant/ - Trevet Environmental Consultants,

San Diego, CA 5/10 - Current

Temporary help assisting in accounting software conversion; QuickBooks to

Deltek.

. AR entry, bill reconciliation, time sheets, etc.

. Expense sheet processing, project codin

. Vendor research, price quote soliciting

Assistant Manager - ATM, Mission Federal Credit Union, San Diego,

California 08/07 - 2/10

Successfully perform services as an assistant manager for Mission Federal

Credit Union, a member-owned, not-for-profit financial cooperative. Manage

the daily operations of the ATM department and supervise 5 ATM consultants

processing deposits from 35 ATM machines.

? Oversee the implementation of new ATMs, replacements, de-

installations, and performance management.

? Ensure security and compliance with regulations, prepare management

reports, and work on special projects.

Implementation Manager, ANI Advanced Network, Inc., San Diego, California

06/03 - 10/05

Served as an implementation manager for ANI Advanced Network, Inc., one of

the nation's leading providers of banking and automated teller machine

(ATM) services and installation.

? Coordinated, scheduled and managed communication among cross-

functional implementation team members, which included technicians, sales

staff, clients, network engineers and third-party vendors.

? Established an installation timetable for personnel and a project

checklist that was subsequently used for all projects companywide and

resulted in a 5% increase in productivity within Field Services and

Firstline Support.

? Provided leadership and direction to large project teams by

developing project plans, communicating business processes, gathering

requirements, identifying potential risks and managing scope.

Contact this candidate