Customer Service Representative

Location:

Posted:

August 09, 2011

Ashley Caroline Cloninger

Apt. 131 704-***-**** (Home)

Charlotte, NC 704-***-**** (Cell)

***** *****: *******@*****.***

Education:

2007 - Gaston College Graduate: Two-Year Associates Degree of Arts

Objective: To obtain a position where I can utilize my interpersonal and

problem solving skills. I am a highly motivated individual with a great

deal of customer service experience. I am able to work independently as

well as multi-task while completing all necessary projects. I have

excellent computer and typing skills. I feel I would be an asset to your

company.

2008 - To: 2011 Truliant Federal

Credit Union

McAdenville, NC

Member Service Representative

Supervisor: Tammy Kane 704-***-****

EXT. 4301

Summary of

Employment

Interacting with the public face-to-face on a daily basis to meet all of

their financial needs. Handle cash and check deposits, withdrawals, and

loan payments, as well as cash advances, wire transfers, traveler's checks,

and payroll allocations. Communicate with collections, repossessions, and

bankruptcies. Required to prepare paperwork and multitask as well as meet

individual goals per week concerning customer satisfaction and growth. Fax

information between different departments and branches concerning customer

accounts. Assess and prioritize appropriate level of response to customers.

Follow up with customers to ensure their expectations were met. Following

up and closing out work orders. At end of day, count and reconcile drawer

to ensure accuracy as well as rectify any monetary discrepancies.

Professional Experience: Thorough knowledge of computer and financial

software programs such as Focus XP, NCI Teller, Kronos, and KBox. Customer

service via phone, fax, email, and face to face. Team player, work closely

with internal and external customers. Problem solving skills, oral and

written communication skills. Exceptional typing skills.

References: Upon Request