Customer Service Assistant

LINA ARRAIZ

Phone: 754-***-****

Email: ******@*******.***

OBJECTIVE___________________________________________________________________

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Seeking a position as administrative/executive assistant. Strong computer

skills in Windows, Word, Excel and Outlook as well as scanning technology.

Some PowerPoint; internet proficient and fluent in English and Spanish

(spoken and written). Excellent work record and high standard of ethics

supported by years of clerical responsibilities at various levels.

EXPERIENCE__________________________________________________________________

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The LP Watch Group, Hollywood, FL - Senior Office Administrator - December

2006 to July 2011

First position at LPWG was as receptionist, being promoted to Merchandising

Assistant then to Receiving Manager until reaching this position.

. managed and ordered all office, cleaning and warehouse supplies,

researching for best prices;

. performed basic bookkeeping and filing, and made bank deposits when

necessary;

. organized and maintained dead files;

. coordinated conference room meetings;

. assisted upper management as executive assistant;

. researched sample returns and processed all claims until payment was

received;

. answered all customer service emails and processed all customer service

shipping;

. assisted with customer service calls when needed.

Marisle.com, Venezuela - Supervisor Customer Service - August 2003 to April

2006

Customer Service Supervisor for the day shift for nine clerks.

. assisted new customers in opening their accounts;

. maintained accounts and managed account inquiries thereafter;

. identified and resolved problems to the customers' satisfaction;

. processed deposits and withdrawal requests;

. explained the different functions of the website to the customers;

. troubleshooting when necessary.

Global.com, Venezuela - Supervisor Email Division - December 1997 to July

2003

Began as internet clerk until reaching a supervisory position over six

clerks in the Email Division.

. responded via email and live chat to all manner of inquiries regarding

the website, individual accounts or company policy;

. processed deposits and withdrawal requests and managed customers'

accounts.

Rodner, Mart nez & Asoc., Venezuela - Executive Bilingual Legal Secretary -

March 1995 to September 1997

Secretary to Dr. James Otis Rodner, main partner of this Venezuelan law

firm specializing in corporate and financial tax and commercial law.

. prepared preliminary legal translations;

. extensive typing of legal briefs;

. assisted Dr. Rodner in re-editing his books;

. managed appointments;

. made travel arrangements;

. coordinated meetings with clients;

. maintained physical files and as well as organized model legal briefs

into diskettes.

Traducciones Arr iz, Venezuela -translation service - August 1990 to April

1995

Ran my own translation business working from home. Worked mainly with

local companies doing business with Canadian and British companies as well

as the translating the occasional official document.

The Royal Bank of Canada, Venezuela - Executive Bilingual Assistant -

October 1985 to August 1990

Assisted Mr. James J. Kelly, Regional Representative of The Royal Bank of

Canada for Latin America and the Caribbean.

. maintained Mr. Kelly's calendar;

. made travel arrangements, hotel reservations and prepared expense

reports;

. scheduled appointments with members of the Venezuelan government;

. planned breakfast meetings, luncheon meetings, receptions;

. kept a schedule of meetings in the conference room;

. supervised the receptionist and the messenger;

. screened all incoming calls;

. used dictaphone to transcribe letters;

. managed the organization of all office files;

. expedited daily mail;

. responsible for taking inventory and ordering all office supplies.

Venezuelan-British Chamber of Commerce, Venezuela - Executive Bilingual

Secretary - February 1982 to September 1985

Personal Secretary to Mr. Thomas P. Gale, O.B.E., Executive Director of the

Chamber.

. managed Chamber's files;

. made all travel arrangements and prepared monthly expense reports;

. managed petty cash and expedited daily mail;

. planned the Chamber's monthly luncheons, including coordinating speakers

(the Prince of Wales among them);

. planned the Chamber's monthly board meetings, preparing agendas and

taking minutes;

. prepared and distributed the Chamber's monthly newsletter;

. acted as liaison to the local press;

. took dictation and transcribing correspondence;

. assisted in the proofreading and preparation of the Chamber's annual

directory;

. kept the Chamber's membership list up to date;

. screened calls;

. responsible for taking inventory and ordering all office supplies.

EDUCATION___________________________________________________________________

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Graduated from high school at the United Nations International School

located in New York, NY. Attended secretarial courses at the Midtown School

of Business as well as the better part of two semesters at the Colegio

Universitario de Caracas in Venezuela majoring in Business Administration.

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