Customer Service Manager

Reina Soto

***** ***** ***., *****, ** ***** Home: 909-***-**** - Cell: 909-***-**** : ******@*****.***

Professional Summary

A proven versatile professional with strong work ethics and lifetime ambition, possessing excellent problem- solving, research, management and accounting skills. Offering a mature perspective, open mind, and balanced humor to work effectively with people at all levels. Further qualifications consist of being organized, a creative problem solver, and an ability to manage conflicts toward win/win-driven solutions. Committed to maintaining confidentiality, proactive towards change, and capable of efficient multitasking.

Core Qualifications

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Highly developed communication skills: written, verbal and presentational

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Experience

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Proficient with Word, Excel, PowerPoint

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Working knowledge of People Soft, Lotus Resourceful and detail-orientated; skilled

Notes, Alert, and Photo shop problem solver and multitasker

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Event planning and budgeting Work effectively with diverse groups at all

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Bilingual Spanish – Fluent

Assistant Operations Manager July 2010 to December 2010 SIGMAnet – Ontario, CA Assisted Operations Manager with project audits Collected and analyzed data to detect discrepancy or non-compliance with management policies Prepared detailed reports on audit findings Reported to management about audit results and recommended changes in operations and financial activities Inspected accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions Examined records and interviewed project managers to ensure recording of transactions and compliance with company's policies and regulations Communicated with coworkers and supervisors by e-mail to request information Reviewed data about time, material, and expenditures.

Student Assistant/Mentor August 2008 to June 2010 California State University Polytechnic – Pomona, CA Interviewed and evaluated participants for Cal Works program Represented the Cal Works program at University and colleges with community agencies Described program procedures to the public and staff members concerning such matters as regulations Advised and assisted participants with human services programs Performed office work to provide technical personnel assistance Provided resources to participants and community groups Assisted & coordinated staff's schedule meetings and appointments Responsible for keeping Accounting Budgets and records for two state accounts In charge of keeping time records and calculated payroll hours for five employees Prepared bank deposits for several fundraisings and clubs

In charge of accounts payable and purchase orders Prepared financial reports Prepared spread sheets and graphing charts using Excel Prepared assessment reports Performed general clerical duties, including typing, filing, answer phones, faxing and check programs e-mails, reminder call, scheduling appointments and prepare files Provide resources and referrals Update and maintain records, files and logs alphabetically Assist in recruitment of program, IE: presentation, designed flayers, participated in college events

Office Manager May 1992 to February 2003 St. Jude Family Dentistry – Hacienda Heights, CA Updated and maintained records, files alphabetically Responsible for bank deposits and accounts payable/receivables Served as receptionist and customer service Provided resources and referrals Responsible for obtaining proper payments from clients Responsible for billing customers accounts Responsible for the bookkeeping of the business Able to open/close business on a daily basis Successfully handled all public relation issues Maintained and generated daily and monthly financial reports Supervised records of developing and implementing auditing and compliance Operated financial system to control cash flow management and production valuations Verified dental benefits for clients Calculated client fees based on diagnosed treatment Responsible for submitting credit applications for credit approval Processed charges using electronic transaction device Kept records, calculated charges, and maintained files of payments for services Prepared billing statements and submitted them electronically to insurance companies Completed inventory assessment Ordered payroll check through ADP (Automatic Data Processing) Provided customer service and answer customer inquiries In charge of keeping and calculating time records for employees

Education

California State University Polytechnic 2010 Pomona, CA, US Business Administration BA Bachelors of Science degree with double major,emphasis on Management and Human Resources, and a Minor degree on Accounting

Chaffey Community College 2006 Rancho Cucamonga, CA, US Business Administration

AA

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Related coursework: Business Administration, Statistics, Microeconomics

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Macroeconomics, Business Law, Accounting, and Business Communications

El Monte High School 1989 El Monte, CA, US GED Diploma

Awards

Received Principal's Honor Roll Certificate Recognized in the Honor Roll List/ GPA 4.0 Obtained the California Scholarship Recognition Awarded a Certificate of Perfect Attendance Received a Certificate of Academic Excellence

Professional Affiliations

Member, Parent Student Association (SPA) Member, Associated Student Incorporated (ASI) Member, Cambridge Who's Who

Community Service

Treasurer/Student Parent Association (SPA) 09/2008 to 12/2010 Revised and maintained bylaws and legal issues of the organization Planning, visioning and adjust goals Revised monthly financial reports Advocated for students and members Participated in educational forums with officials from federal, state and local government agencies Preserved and strengthen collaboration with comprehensive student services with low-income students Facilitated and participated in internal and external meetings Practiced confidentiality and participated civic activities for educational purposes Determined and resolved complaints and problems from internal and external basis Participated in focus groups with University administrators and management staff Developed positive image of the organization on campus

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