Administrative Assistant Customer Service
Resume:
Jodi A. Bishop
Waynesboro, VA 22980
***********@*****.***
QUALIFICATIONS: Efficient, reliable, enthusiastic, self-motivated,
dedicated, goal oriented individual with exceptional
Executive- level /Administrative Assistant support skills
including excellent customer service, multi-tasking and
organizational skills. Proficient in Microsoft Office
applications (MS Word, MS Excel, & MS PowerPoint), Adobe,
Microsoft Outlook (includes calendar sharing) & Mysis
Tiger, Meditech, PACS and EPIC/EMR application.
EDUCATION: High School Diploma: Salem High School, Salem, VA
Graduated 1989
Medical Secretary Diploma: Dominion Business School, Salem,
VA
Graduated 1992
Associate Degree: National Business College, Roanoke, VA
Graduated 1994
Medical Billing & Coding Program: Penn Foster Career
School, Scranton, PA
Graduated 2010
WORK EXPERIENCE: University of Virginia Medical Center-Chief
Technology & Information Officer
November 2010 to Present
Executive Secretary
Responsible for: Maintaining calendar of meetings and
appointments for Chief of Technology and Information
Officer. Routes and answers routine correspondence.
Furnishes and obtains information from other medical center
management or outside representatives. Communicates and
coordinates instructions and requests, on behalf of the
Chief, with various individuals and departments. Organizes
and maintains Chief's correspondence and records, following
up on pending matters with limited direction. Maintains
logistical arrangements to ensure meetings and engagements
are planned based on the priorities of the Chief and the
department. Produces program materials for presentations.
Handles all travel arrangements for Chief. Answer and
screen calls. Handle highly confidential and sensitive
communication. Compose and type correspondence such as
minutes, agendas, memorandums. Assists with payroll.
Maintains office equipment and handles issues with office
equipment such as computers and printers. Orders office
supplies for Chief and Directs.
Salem Surgical, Salem VA
May 2010 to November 2010
Medical Office Specialist
Responsible for: Front office functions including patient
relations, appointment scheduling, telephone duties,
patient registration, insurance verification, medical
records, filing, cashiering and computer work.
Carilion Clinic Medicare Resource, LLC, Roanoke VA
August 2009 to January 2010
Executive/Administrative Assistant
Responsible for: Maintaining calendars of meetings and
appointments for Executive Director, Director and Director
of Compliance. Maintain and schedule meetings for CCMR
conference room. Arrange meetings, events and catering.
Maintain Meeting Minute Books for CCMR, ensuring all
materials and signatures were obtained. Compose and type
correspondence such as minutes, agendas, memorandums,
monthly Board Reports and performance appraisals. Maintain
filing system for office. Order office supplies and
maintain budget for supplies. Handle payroll for office.
Maintained office equipment and handled issues with office
equipment such as computers, printers and fax machines.
Manage travel arrangements, reimbursements. Assisted with
data entry of Medicare eligibles into Salesforce.com.
Handle all incoming and outgoing communication such as
email, phone and fax. Assist Marketing Representative with
mailings and scheduling seminars at local hotels and
conference centers. Answer and screen calls. Handle highly
confidential and sensitive communication.
Carilion Clinic (Formerly Carilion Health System), Roanoke
VA
May 2004 to August 2009
Department Secretary II/Part-time Clinical Secretary to 3
Directors & 3 Units
Responsible for: Maintaining calendars of meetings and
appointments. Arrange meetings, events and catering.
Coordinated and assisted with "In Step with a Nurse" & the
"Week of the Nurse" & The United Way Back to School Drive
Program. Compose and type correspondence such as minutes,
agendas, memorandums, monthly reports and performance
appraisals. Maintain filing system for 3 Directors. Manage
travel arrangements, reimbursements, expense reports,
incoming and outgoing communication such as mail, phone and
fax. Data Entry of Restraint Data & Chart Audits. Assist
part-time on 2 units as a Clinical Secretary (entering in
physician orders, faxing, answering phones, coordinating
follow-up doctor's appointments, etc.). Handle payroll for
3 nursing Units. Coordinated and handle distribution of
ICU/PCU Director Weekend On-call Schedule. Answer and
screen calls. Handle highly confidential and sensitive
communication. Assist with and maintain budgets for 3
Directors.
John Lambert Associates, Inc., Roanoke VA January 2003- May
2004
Executive Assistant to the President and Executive Vice
President
Responsible for: Schedules and maintains calendars of
meetings and appointments for President and EVP. Arrange
meetings, catering and events. Compose, type correspondence
(minutes, agendas, memorandums) and performance appraisals.
Maintain filing system for both President and EVP. Manage
travel arrangements, expense reports, reimbursements,
incoming and outgoing communications such as mail, phone
and fax.
Answer and screen calls for President and EVP. Handle
highly confidential and sensitive information. Assist
President and EVP with distribution of News Releases,
formatting and placing Ads for numerous businesses
throughout the Roanoke Valley. Handle all media contact for
President and EVP (arranging appointments
for clients and providing media with necessary
information). Provide phone coverage for office. Maintain
vacation calendar for office. Maintain JLA newsletter
mailing list and company contact list (adding and deleting
of clients).
Carilion Clinic, Roanoke, VA May 2000 to January 2003
Administrative Secretary to Vice President of Health
Information Management
Responsible for: Schedules and maintains calendar of
meetings and appointment for Vice President. Arrange
meetings, events and catering. Compose and type
correspondence, monthly reports, minutes, memorandums and
performance appraisals. Assist with budgets for several
departments. Manage and maintain the administrative budget
for the Health Information Management Department. Maintain
filing system. Manage travel arrangements, expense
reporting, incoming and outgoing communication such as
mail, phone and fax. Answer and screen calls. Handle highly
confidential and sensitive communication. Handle large
volume of calls and correspondence for Transcription
Services Department 7 a.m. - 12 noon. Route reports for
transcribing to transcriptionists; fax reports to units,
physician offices, etc.
INTERESTS: Nieces & Nephews, Reading, &
Exercising
SALARY REQUIREMENTS: Full-time Employment-Negotiable
SPECIAL RECOGNITION: Perfect Attendance
REFERENCES: Eric Schmitz
Marshall Ruffin, M.D.
Buchanan Endowment Program Chief Technology & Health Info. Officer
University of Virginia Medical Center
INOVA Healthcare System
Helen Butler Jim McHaney
Executive Director
Director
Brain Injury Services of SW VA Beam
Partners
540-***-****/798-
4455(c) 770-***-****
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