Customer Service Quality Assurance

*** ******* ** *******, ** ***** Cell: 731-***-****

*************@*****.***

Tameria Bowling-

Storey

Objective: I am a highly motivated, goal oriented recent Master level Psychology

graduate looking to develop my practical skills in the field of Human

Resources/Organizational Development. Needless to say, I am skilled in areas and

concepts as well as theories of the human mind as well as in Administrative

Organizational Leadership. Substantially, I am seeking a full time career in order to

expand upon the Human Resource as well as the professional leadership side of

Psychology.

Experience

Lane College

October 2009-present Admissions Counselor/Recruiter/Data

Manager Jackson, TN

* Implemented all strategies implemented by the Director of Enrollment Management

by: attending college fairs, traveling to specific recruitment areas by attending

different high schools that include preparing travel and expense reports in an attempt

to recruit students.

*Developed and maintained professional relationships with high school guidance

counselors, principals, students, and parents.

*Served as a facilitator on daily individual and group campus tours.

*Provided follow ups to students concerning their admission status via phone calls,

letters, and emails in an effort to help them gain entry into Lane College.

*Participated and assisted both office and data manager in processing all pertinent

documents required for admission.

*Promoted a positive image of Lane College by exemplifying teamwork, adhering to

weekly goals, and assisting in other duties as assigned and indicated by the College.

*Responsible for managing daily management of admissions department, not limited

to assisting students, parents, scheduling campus tours, maintaining daily reports

and excel spreadsheet of confidential information.

Youth Villages

October 2007 - November Overnight Teacher

Bartlett, TN

2008 Counselor

*Implemented safety standards

*Assisted with daily living functions such as homework, co

skills

*Completed weekly quality assurance reports

*Participated in treatment team meetings

*Participated in client transports(Home visits, Doctor and C

School Pickup and Delivery

*Assisted and participated in group therapy

*Participated in leadership roles in the absence of superio

*Completed daily Medical Administration Reports

*Assisted and participated in the Admissions process

*Completed weekly menus and assisted in weekly grocery

*Performed monthly household drills(Fire, Tornado, Evacu

*Conversed/Counseled clients daily

*Entered daily information into the company's database(M

life skills, critical/Incident reports, Contact notes, and Clien

Nashville Sees

May 2007 - August 2007 Early Educator Nashville, TN

*Responsible for the care and positive direction of children

years of age.

*Aided in the assurance that each child had the ability to l

environment.

*Provided childcare according to the standards of the: chil

the Department of Human Services and STAR Quality req

*Aided in the development of fine and gross motor skills.

CVS Pharmacy

March 2007 - August

Cashier Nashville, TN

2007

*Aided in customer care.

*Performed price changes.

*Aided in the cleanliness and appearance of the store.

*Performed stockroom duties and responsible for the setu

Dell @ Spherion

April 2006 - February

Production Leader Nashville, TN

2007

*Assisted in the delivery of computer systems.

*Responsible for the handling and packaging of systems i

manner,

*Operated machinery for the continuance of production flo

*Participated in industrial safety.

Big Lots

November 2004 - April

Cashier Nashville, TN

2006

*Operated cash machine.

*Aided in customer care.

*Performed daily and weekly stockroom duties.

Whiteville Correctional Facility

May 2003 - August 2003 Correctional Officer Whiteville, TN

*Implemented safety and provideed direct supervision of m

*Supervised and assisted with mealtime

*Supervised and assisted in mealtime

*Supervised inmates in a segregated unit

*Supervised and assisted with daily(showers, visitations, a

activities

*Participated in entering information into a daily log book

*Assisted in admissions upon entering unit

*Performed security inspections

Education

Bolivar Central High

High School

May 2002 Bolivar, TN

General Studies

Tennessee State University

Bachelor of Science

May 2007

Psychology Nashville, TN

Xavier University of Louisiana

Bachelor of Science

New Orleans, LA

Biology/Pre-med

Transferred to Tennessee State University.

University of Phoenix

Master of Science

Phoenix, AZ

Psychology

June 2009-January 2011

Strayer University Master of Science

Memphis, TN

June 2011-present Human Resources/

Organizational Development

Skills

Microsoft office Proficiency

Microsoft Word 50 wpm

Microsoft Excel Proficiency

SPSS(Statistical Method) Proficiency

Cash Register Proficiency

Customer Service Proficiency

Heart saver CPR Program

Nonviolent Crisis Intervention Program

Awards

Sam Walton (Wal-Mart) Scholarship (2002)

Tennessee State University Dean's List (2006-2007)

Women Missionary Council Scholarship (Helena B. Cobb)

Church (2007)

Employee of the Month (Youth Villages-January(2008), M

Volunteer Experience

Lane Chapel C.M.E. Church:

Christian Youth Fellowship- Lane

Assistant Recording Stewardess(2008-present)

Trustee Board Member (2008-present)

Youth Sunday School Teacher (2008)

American Red Cross Blood Donor (Tn Valley Region-2007

Hobbies

Cooking, Reading, Interacting with people of different cultu

shopping, Mark.represenative

Contact this candidate