Sales Customer Service

Cynthia Zapien

**** *. **** **. *******, IL. ****8

773-***-**** *******.******@*****.***

Objective

Delight customers and exceed satisfactory goals, while creating

workforce stability by cultivating an engaged, spirited, and well

coached team.

Qualifications

. Skillfully influence others to acquire resources, overcome

barriers, and gain support to ensure the team's success.

. Manage assignment of work/responsibilities to maximize available

resources.

. Over exceed sales goals and meet all sales requirements.

. Champion Change: Embracing new initiatives quickly while leading by

example.

. Provide bilingual assistance.

Education and Training

CURRENT MAJOR: Business Administration

2009-PRESENT

Wilbur Wright College

Chicago,

IL.

Specialized Management Training: Leader Fundamentals

FEB. 2008-DEC. 2010

Bank of America

Chicago, IL.

Work Experience

ASSISTANT MANAGER

NOVEMBER 2009-FEBRUARY 2011

Bank of America

Chicago, IL.

. Established staffing schedule, teller recruiting and performance

management.

. Sustained banking center goals through several changes in

management.

. Motivated team to overcome barriers to ensure success.

. Generated energy and enthusiasm in the team, creating a positive

environment.

. Achieved customer relationship goals and growth objectives

through teammates.

. Observed associates in action and provided developmental goals

and changes.

. Clearly communicate team's role and purpose by conducting a

banking center meeting.

TELLER OPERATIONS SPECIALIST

FEBRUARY2008- NOVEMBER 2009

Bank of America

Chicago, IL.

. Coached tellers to understand subject matter proficiency on

intricate transactions.

. Motivated tellers to over exceed their sales goals

. Demonstrated operational excellence through out the banking

center.

. Increased teller referral sales since arriving at the banking

center.

. Used foundational skills to recognize the root cause on areas of

opportunity.

. Developed associates to reach their full potential.

SALES AND SERVICE SPECIALIST

AUGUST 2007-FEBRUARY 2008

Bank of America

Chicago, IL.

. Provided tellers with subject matter expertise on complex

product questions and motivated to drive referral sales.

. Coached teammates on key accountabilities on Customer Delight.

. Reached 694% of referral goals.

. Increased Customer Delight since arriving at the banking center.

. Opened accounts and bestowed excellent customer service.

REFERENCES UPON REQUEST

Contact this candidate