Customer Service Manager

Kerri L. Duncan

**** ****** **. *** 92-609-***-****

Philadelphia, PA 19136 ************@*****.***

____________________________________________________________________________

__________

EDUCATION:

Bachelor of Business Administration in Marketing May 2008

Hofstra University Hempstead, NY

-Major GPA: 3.4/4.0, Dean's List: Fall 2007

Study Abroad Program August 2007

Munich, Germany

Completed Two Master of Social Work Courses

The Richard Stockton College of New Jersey Pomona, NJ

-Aging: Policy & Advanced Practice December 2010

-Spanish for Social Work April 2011

EXPERIENCE:

Assistant Recruiter /Special Ed. Aide January 2006 -

June 2011

Integrity Transportation West Atlantic

City, NJ

-Helped create and implement a recruiting program. Included print, flyers,

and radio advertisements

-Interview and assist employees through the hiring process

-Utilize customer service skills to handle driver and customer phone calls

-Worked with dispatcher and logistics manager to maximize asset utilization

-Work as an aide with special education children

Manager May 2009 - October 2009

Serenity Boutique Smithville, NJ

-Visually Merchandise the store and coordinate displays

-Help coordinate sales events

-Assist with buying

-Communicate with vendors for merchandise returns

-Interview and train new hires

-Assist with advertising

-Assist customers

Receptionist July 2008 - August 2009

Hair Culture Galloway, NJ

-Assisted clients in scheduling/rescheduling appointments

-Responsible for opening and closing the salon properly

-Coordinated product displays and make sure the salon is organized and

running smoothly

-Made sure all shipment is correctly checked in, labeled, and put in its

correct place

Sales Intern June 2006 - August 2006

TV40 NBC Linwood, NJ

-Organized and manage all client files

-Researched client information

-Attended weekly sales meetings

RELATED ACTIVITIES:

Advertising Club, Member February 2007 -

May 2008

Marketing Association, Member September 2004 -

September 2006

COMPUTER SKILLS:

-Proficiency in Microsoft Office (Word, Powerpoint, Excel)

Contact this candidate