Customer Service Training
Resume:
Thomas E. Dube
New Kensington PA, 15068
*********@*****.***
Summary of Qualifications
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• •
Practiced Internet Research Skills Goal/Task Oriented
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Communication Skills Ability to Work with/Lead a Team
• Leadership Skills
• Ability to Work Independently
• Computer Skills(Word, PowerPoint,
Excel)
I am proficient at using leadership and communication skills to effectively work both in a team and by
myself to achieve any goal or complete any task. I also am very productive with internet research and
other computer based skills such as Word, PowerPoint, and Excel.
Education
Robert Morris University Moon Township, PA
Bachelor of Science in Business Administration, Received May 2011
Double Concentration: Management and Hospitality and Tourism Management
Overall GPA: 3.01/4.0
Professional Experience
Founding Chapter Intern, National Society of Leadership and Success, Hoboken, NJ August
2010-May 2011
• Performed groundwork for development of RMU chapter, including
Recruiting faculty advisor, executive board, and founding members
o
Establishing recognition through student life office
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Raising annual dues
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Acting as President and Founder of the Chapter
o
• Communicated with national office weekly and with other interns monthly
• Raised over $37,000
• Supervised 18 member executive board as well as the chapters 500 members
Driver, Holiday Inn, Moon Township, PA, January 2011-April 2011
• Act as first/last impression of the property
• Transport guests to and from the property to Pittsburgh International Airport and other attractions
Cashier, Sam’s Club, Tarentum, PA, June 2008-August 2008, May 2009- February 2010
• Collaborated with accounting, customer service, and loss prevention departments
• Responsible for flow of customers through POS and handling complaints and concerns
Crew Member, Wendy’s New Kensington PA/ Natrona Heights, PA, April 2005- November 2006, May
2007- July2008
• Responsible for interacting with customers and co workers to handle product and cash flow
• Received supervisor training experience, including delegation and inventory
TRAINING
• COGNOS Training-Robert Morris University 2010-2011 School Year
• Leadership Training with the National Society of Leadership and Success- Aug 2010-May 2011
• Congressional Student Leadership Conference- Jul 2006
• Pennsylvania Free Enterprise Week Training- June 2005
Contact this candidate