Customer Service Manager
Resume:
P. KEVIN HASSLEN
Damascus, OR 97089
*.*******@*******.***
PROFESSIONAL RETAIL MANAGEMENT
+ Business Development + Marketing and Promotion + Merchandising + Planning
and Allocation + Inventory Management and Release + Contract Negotiation +
Budgeting and Forecasting + Vendor Relations + Communication + Team
Building + Project Management + Customer Service + Supply Chain &
Distribution + Next Generation Technology +
A seasoned professional with 20+ years in the entertainment retail industry
+ Forward-Thinking decision maker with the ability to take the company
vision and incorporate it into day to day planning + Reaches goals through
team building, mentoring and coaching + Building positive business
relationships
CAREER EXPERIENCE
HOLLYWOOD ENTERTAINMENT/MOVIE GALLERY, INC.; WILSONVILLE, OR
DIRECTOR OF PURCHASING
2006 - 2010
Responsible for budgeting, forecasting and purchasing all movie rental
product in 4,000+ retail locations in the U.S.
< Negotiated and maintained studio revenue share contracts for 7 "A"
movie studios as well as 40 secondary studios. These contracts
resulted in 220% additional units to stores while cutting costs by 23%
and increasing revenue by 15%. On an annual basis, these savings
equated to 20M additional units, while reducing costs by $125M and
increasing revenue by $200M.
< Managed 5 people in purchasing group responsible for all rental
content for 2nd largest video chain in the country, with annual
purchasing budget of $400M.
< Negotiated Marketing Development Funds with studios while managing the
Marketing Spend budget which exceeded $25M annually. Work with
Marketing on monthly studio promotions.
< Co-editor of in-store magazine with monthly circulation of 2M.
< Work with Internet Group to assure accuracy of content on site.
< Create and forecast annual product spending and budget for advertising
dollars from studios.
< Key contact to Legal Department concerning Studio contracts.
< Negotiated pricing and integration of Next Generation BluRay product
into all locations. Placement of this new format resulted in $60M in
incremental annual revenue.
< Key contact to Accounts Payable concerning all payment issues with
studios.
< Member of Canadian Movie Gallery New Release Buying Committee.
< Product Presenter/Representative during quarterly President's Council
and New Hire Orientation meetings.
P. KEVIN HASSLEN
16086 SE Anderegg Pkwy
Damascus, OR 97089
*.*******@*******.***
MANAGER OF STUDIO RELATIONS
1994 - 2006
Managed all aspects of Movie Studio relationships and responsible for all
New Release rental purchasing in 2,000+ locations in the U.S.
< Founded and headed New Release Buying Committee. Worked with IT group
to design buying models/programs for Like Title Buying Model to
purchase for ethnically diverse locations and upkeep demographic
profiles for each store to understand the genres that will be
successful in a given area. This committee and IT improvements
increased accuracy of purchases that equated to the savings of $30M
annually.
< Created purchase orders to all 60 studios for New Release rental
product. Approximately 2000 purchase orders created on an annual
basis.
< Fielded questions from store retail operations (2000+ locations)
concerning New Release rental product issues.
< Key contact to Distribution Centers concerning all shipment issues.
Worked on moving 3rd party distribution to direct ship. Resulted in an
annual savings of $2M.
< Responsible for gathering funds from studios for annual sales
meetings. Obtained $500K for 2005 meeting.
STORE MANAGER/BUYER
1990 - 1994
Opened and successfully managed 5 Oregon stores with annual revenue
exceeding $1M. New Release Rental Buyer for chain.
< Responsible for budget preparation.
< Designed monthly store layout for optimal sales.
< Responsible for nightly balancing and deposits.
< Provide on-going customer service to daily clientele.
PREVIOUS POSITIONS HELD
STORE MANAGER/BUYER - TRIENT PARTNERS dba BLOCKBUSTER (1987-1990)
EDUCATION
Bachelor of Science in History, Portland State University
Graduate of Karrass Negotiation Course
Fluent in Windows Applications: Excel, Windows, Power Point
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