Customer Service Project Manager
Resume:
TABATHA MILAM-SMITH
Dallas, TX 75231
*******@*****.***
OBJECTIVE:
I am seeking employment that will provide me with a full time position and
health benefits for myself and my family. I am seeking a position that
will allow me to grow and advance while providing stability.
SKILLS:
Proficient in Microsoft Word, Excel, Outlook, and Lotus Notes 5.0
Proficient in Quick Books and Total
Service, and Sage Master Builder Software, MM520
Administrative and Management Experience
Customer Service experience and Client Relations
WORK HISTORY:
BOEN PLUMBING & HVAC SVC WACO, TX
2/2006-10/2010 SERVICE COORDINATOR
* CUSTOMER SERVICE/RECEPTIONIST. Greet all incoming visitors, customers,
contractors, and vendors. Direct all incoming calls to appropriate
department. Create documents as requested. Receive and distribute all
incoming mail. Process companywide time sheets. Verify and input
data into system. Make collection calls.
* DISPATCHER. Assist clients in scheduling a Plumbing or HVAC service
call, dispatching technician, assisting technician with prices and
locating parts. Process service tickets. Receive payments. Maintain
customer maintenance contracts.
* CONSTRUCTION COORDINATOR. Maintain all commercial job files. Verify
all documents are included and correct. Track job hours. Distribute P
O's. Verify invoices. Create submittals and O & M's. Order equipment
(backhoes, scaffolding, lifts, etc.)
LONGHORN BROADBAND WACO & SAN MARCOS, TX 06/2000-12/2005
DISPATCHER/OFFICE MANAGER/ADMIN
* DISPATCHER. Responsible for tracking the location and status of each
installer at all times. Record installation data onto log. Perform
calls to customer to verify their location. Perform follow-up call
with customer to verify their satisfaction with the install.
Responsible for 10 to 30 technicians at any time. Maintain
communications with Grande Communications, a cable company. Assist
technicians as necessary. Communicate using Nextel radios. Manage
damage claims to verify complete and customer satisfaction.
* OFFICE MANAGER. Answer and direct all incoming calls. Manage office
responsibilities such as ordering office supplies, creating documents
using Microsoft Excel, preparing monthly and quarterly reports for
corporate office. Create weekly invoice packages for billing purposes.
Processed weekly payroll for sub-contractors and track payroll
deductions. Screen potential sub-contractors. Manage employee files
and verify all documents are filled out completely and correctly.
Manage Nextel radios and account. Assist project manager and
president as needed. Plan company parties.
EDUCATION:
Waco High School WACO, TX
1991
McLennan Community College WACO, TX
1992
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