Customer Service Manager

Lorri Leigh Odom

*** ****** ***** ****

Pike Rd. AL, 36064

Phone: 334-***-****

*********@*****.***

Objective: To obtain a position as a LPN in a healthcare facility that

offers professional and career growth.

QUALIFICATIONS:

Hospital experience as a patient care tech, clinical experience as a

student practical nurse, leadership skills and management experience,

knowledge of basic computer skills and communication experienced

salesperson with excellent suggestive selling abilities.

EDUCATION:

1996-2000 High School Advanced Diploma, Brantley High School

2010 -2011 Graduated with a Certificate of Licensed Practical Nursing

EMPLOYMENT:

April 2009-November 2010, Shift manager, CVS Pharmacy Pike Road, AL

Managing all aspects of business on working shift, customer service,

delegating duties to other employees, reconciliation of pharmacy and front

store cash register amounts at close of business, entering information of

amounts into computer, managing deposits, printing and maintenance of photo

lab machines, stocking shelves, daily price changes, inventory of

merchandise, reviewing cashier analysis reports, running cash POS,

knowledge of store products.

July-2008- December 2008, Assistant Manager, Sally Beauty Supply

Montgomery, AL

Managing all aspects of day to day business. Explaining uses of products

and utilizing expertise of vast

knowledge of products to advise customer choices. Suggestive selling to

every customer every time to improve

average check amounts. Daily activities included checking electronic mail

sent from home office, reviewing cashier analysis reports, completing

weekly correction counts, organizing and shipping cosmetology schools

orders, locating products at other locations for customers, setting monthly

merchandising guides, implementing Plano-guides, stocking of shelves,

reconciliation of cash drawers, entering cash amounts in POS machine,

checking paper work to make sure receipts are accurate and voids, refunds

and exchanges are not manipulated, making physical deposits at bank,

pricing shipment and completing price changes.

2007-July 2008 Store Manager, Sally Beauty Supply Montgomery, AL

Managing all aspects of day to day business. Explaining uses of products

and utilizing expertise of vast

knowledge of products to advise customer choices. Suggestive selling to

every customer every time to improve

average check amounts. Daily activities included checking electronic mail

sent from home office, reviewing cashier analysis reports, completing

weekly correction counts, organizing and shipping cosmetology schools

orders, locating products at other locations for customers, setting monthly

merchandising guides, implementing Plano-guides, stocking of shelves,

reconciliation of cash drawers, entering cash amounts in POS machine,

checking paper work to make sure receipts are accurate and voids, refunds

and exchanges are not manipulated, making physical deposits at bank,

pricing shipment and completing price changes.

Delegating work to sales associates in daily duty sheets. Responsible for

scheduling, hiring, training and termination of staff.

2006- 2007 Sales Associate, Sally Beauty Supply Montgomery, AL

Daily activities included Customer service, maintaining a clean and

attractive store, suggestive selling of add on

sales and offering item of the month, pricing and putting out shipment,

setting monthly merchandise ads, completing

weekly price changes. Responsible for a cash drawer of $100 dollars, and

all money received through sales transactions

during shift. Completing cash drops when dollar amount of drawer was over

$200.

2004 Support Technician, Client Logic Andalusia, AL

Duties included answering customer calls, utilizing software to assist

customers with trouble shooting problems

and technical problems, responsible for suggestive selling to customers to

upgrade to newer equipment and completing customer part orders.

2001-2003 Patient Care Technician, Crenshaw Community Hospital Luverne, AL

Activities performed where patient admissions to special services unit,

taking patient vital signs, recording vital

signs activities, assisting patients to rooms and taking fecal and urine

specimen samples, checking patients

belongings for illegal items and foreign objects, processing doctors lab

work and orders, organized nightly

activities for patients, coordinated with EMS teams for incoming patients,

prepared patients snacks after nightly

medications, maintain hospital unit appearance, stocking hospital supplies

and performing EKG tests when needed.

References:

1. Karen Glassock, manager at CVS/Pharmacy Pike Road, AL 334-***-****

2. Richard Reeves, Chief Investigator of the Alabama Board of Nursing

(1983-2005) 334-***-****

3. Kelly Reeves, Registered Nurse at Troy Regional Medical Center (334)

670-5000/334-***-****

4. Zayne Smith, Lawyer at Alabama Appleseed 334-***-****

I applied for my temporary license on August 9, 2011. I plan on taking the

NCLEX-PN as soon as possible.

Contact this candidate