Customer Service Manager

Michael H. Baumer

** *. ********* *****, **********, IL 60107

H: 630-***-**** C: 630-***-****

*******@*******.***

A high-impact Executive in the fields of Finance, Operations and

General Management --

-- with a successful background of planning and managing major initiatives

to achieve long term growth and financial strength in highly competitive

environments. Especially skillful at seizing opportunities for

improvement, translating into specific objectives, creating project plans,

marshalling necessary resources, and managing through to completion.

Proven capacity to rapidly identify, analyze and resolve complex business

problems -- delivering significant and sustainable improvements in

efficiency, cost reduction and profitability.

Extensive professional knowledge and experience, including:

. Budgeting, Forecasting & Financial Analysis

. Improving Processes, Procedures & Productivity

. Training & Empowering Productive Teams

. Turning Under-Performing Business Units into

Profitable Operations

. Maximizing Customer Satisfaction & Retention

. Implementing Reliable I. T. Systems

. Accounting, Reporting & GAAP Compliance

. Negotiating with Vendors & Suppliers

. Making Effective Speeches & Presentations

. Managing Multiple Departments & Functions

. Controlling Costs & Boosting Profit Margins

Professional Background

Diemasters Manufacturing, Inc. (fabrication, stamping & assembly)

Elk Grove Village, IL 2007 - 2011

-- Controller / Accounting Manager

. Sourced and took the lead role in replacing company-wide ERP system,

culminating in a 90-day seamless transition saving the company over

$200,000 in implementation costs alone.

. Implemented a system of broad business metrics to allow better

management decisions to be made, business efficiencies to be improved,

and significant cost savings.

. Managed and retained banking and vendor relationships during a

difficult period in manufacturing, due to severe contraction in demand

in the two primary industries served. This allowed the retention of

terms with vendors, as well as retaining a strong relationship with

the primary lender.

Baumer & Associates (financial services) Hoffman Estates, IL

2005 - 2007

-- Personal Financial Consultant

. Evaluated clients' personal financial situation and goals, and

proposed various products to help them attain those goals and protect

their financial future should unforeseen circumstances befall the

primary bread-winner.

Polyform Products Company (clay product manufacturer) Elk

Grove Village, IL 2002 - 2005

-- Vice President of Finance / Controller

. Implemented the inventory control and production modules of MAS90, to

allow the company tighter control over inventory investment and

product flow. This provided lower inventory carrying costs and better

product flow.

. Designed and implemented a company-wide IT infrastructure overhaul and

upgrade, which provided much greater efficiency in data throughput.

This eliminated system down-time and significantly improved

efficiencies due to faster speeds.

Michael H. Baumer - page 2 (Professional Background, continued)

The Certif-A-Gift Company (catalog product distributor)

Arlington Heights, IL 1993 - 2001

-- General Manager

. Sourced and led the implementation of a customized distribution

software package to improve inventory control and customer service

levels. This enabled the company to specifically target scarce

inventory resources for the maximum positive impact to customer

service levels.

. Organized and supervised the move of the company headquarters,

consolidating two locations into one, which improved overall

efficiencies, allowed for higher inventory levels, and improved

service to customers with no interruptions. Boosted productivity and

generated significant cost savings.

. Wrote comprehensive procedural manuals covering all aspects of

customer care. Provided significant cost savings due to

standardization, and also improved customer service levels.

. Trained in-house staff to perform catalog design, saving about $20,000

annually on outside design costs.

Incentive Fulfillment, Inc. (manufacturer representative / catalog

incentives) Schaumburg, IL 1988 - 1993

-- General Manager

. Created the company's human resource policies to standardize

procedures and codify benefits, ensuring smoother operation of the

office. This led to significant cost savings through lower training

costs in all areas, as well as reducing costs through declines in

costly errors.

. Coordinated all aspects of a major company downsizing due to the loss

of a major client. Preserved many key vendor relationships, and

managed an orderly workout with the primary lender.

Suburban Bank Group Palatine, IL

1975 - 1988

-- Vice President / Cashier

. Re-built the management team and re-instituted important procedures in

a $40 million branch after a large internal theft had decimated

employee morale. Protected our assets and significantly increased

profitability.

. Automated the bank's monthly reporting process to the Board of

Directors, reducing preparation time by 25%.

. Researched, evaluated and implemented an online teller system in all

eight banks. Reduced customers' transaction time by 30%, and improved

risk management in a multi-branch environment.

Education, Certification & Technical Skills

Bachelor of Science - Finance, Northern Illinois University, DeKalb, IL,

1977.

TS 16949:2002 Internal Auditor; NASD Series 6, Series 26 & Series 63;

Loan Originator & Life Insurance Producer with Variable Contracts.

Experience with PowerERP, SAGE MAS 90, Crystal Reports, MS

Word/Excel/Outlook/PowerPoint/Access, FileMaker Pro, Quicken, QuickBooks

Pro, QuarkXPress, PageMaker, Adobe Acrobat, Photoshop, Illustrator, Novell

NetWare,

IBM AS400 and RPG 400.

Professional & Community Leadership

Village of Streamwood, IL, Elected Trustee (2004 - present) and Planning

Commissioner (1997 - 2004)

President, Concord Station Condominium Association (1995 - present)

Treasurer and Life Director, Elk Grove Village Lions Club (2005-present)

Council Chairperson, Multiple District 1 Council of Governors, Lions Clubs

International (2005 - 2006)

District Governor, District 1-F, Lions Clubs International (2002 - 2003)

President, Elk Grove Village Lions Club (1989-1990)

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