Customer Service Manager

Jakob L. Loyer

*** ******** ****** - *******, ** 45840 419-***-****

*****.*****@*****.***

Skills

- Strong experience in multitasking in work scenarios to make quick,

efficient decisions.

- Reliable communication with work superiors and employees on current

issues.

- Skilled in business research and decision making for work and company

improvement.

- Proficient Experience in Microsoft Word, Excel, and PowerPoint.

Professional Experience

WLFC Radio - Findlay, Ohio

- DJ August 2008 to

April 2010

- General Manager April 2010 to May

2011

. Maintaining the image of WLFC as a reliable source of music and

upholding all requirements of the FCC and The University of

Findlay itself.

. Preparing and implementing semester on air schedules for a staff

of 12 to 15 DJ's as well as training all new DJ's to be ready

for on air production and board operations.

. Setting up dates for remote broadcasts at various locations and

sports events, as well as assigning individuals to run equipment

for these events.

. Developing and implementing a format change in music selection

with a goal to increase the listener base in Findlay, Ohio by at

least 20%.

. Assisting the studio engineer in the transition of towers to

increase from 100 watts to 4,600 watts.

. Editing and adjusting sound files to prepare for on-air play

time.

Kroger - Mt. Gilead, Ohio; Findlay, Ohio

- Cashier June

2005 to August 2006

January 2008 to

April 2010

- Customer Service Supervisor December 2005 to

August 2006

. Supervising all front-end employees, including cashiers,

courtesy clerks, and fuel station attendants.

. Assisting customers with bill payments, money orders, returns,

exchanges, Ticket Master ticket purchases, and troubleshooting

any other problems and finding a solution.

. Setting up break schedules and managing the schedule to properly

distribute breaks.

. Cashing out register drawers at the end of the night and

preparing safe drops.

All Star Subs - Findlay, Ohio

- Assistant Manager January

2007 to December 2007

. Training all new employees and assisting the owner with human

resources and hiring decisions.

. Creating product orders needed for the store, including

perishables and durable goods.

. Promoting initial advertisements of the store upon the grand

opening to increase customer traffic, as well as assisting the

owner with new and creative marketing ideas.

. Setting up, preparing, and delivering catering orders as needed.

Education

The University of Findlay 1000 N. Main Street Findlay,

OH 45840 419-***-****

Major: Business Management Minor: Finance

GPA: 3.0 out of 4.0

Activities

Theta Chi Fraternity

- Recruitment Chair January 2008

to December 2008

. Increased Annual Recruitment by over 100%, from average of 3 men

per semester to 7 men per semester.

. Created a recruitment chairman guidelines to be used by future

recruitment chairs, which helped to increase average recruitment

to an average of 10 men per semester.

Inter-Fraternity Council

- Vice President January 2008 to December

2008

. Set up all Geek committees and received feedback from committee

heads.

. Oversaw judiciary and disciplinary boards.

. Assisted with Executive Committee in creating a mission, values,

and objectives for the council as a whole.

Junior Achievement

- Vice President of Production September 2002 to March

2006

. Overseeing the production of goods to be sold.

. Motivating team members to be productive and find new ways to

produce products.

. Top salesperson in 2005 and 2006.

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