Customer Service Manager
Resume:
Laurie Knutson
Mina, SD *****
*********@*****.***
____________________________________________________________________________
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Career Objective
To secure an office management position that will allow me to utilize my
skills of administrative experience, organization, and customer service.
Summary of Qualifications
Professional work experience and the ability to work with minimal
supervision as well as multi-tasking with an emphasis on quality. Maintain
a professional work ethic with a high degree of confidentiality.
Communicate effectively and work with customers from all levels.
Experienced in using MS Windows XP, VISTA, Word, Excel, Publisher, Oracle,
Outlook, MP2, Quick Books, Pro Feeder, and a wide variety of office
equipment.
Business Experience
LDL Cattle Company, Inc., Ipswich, SD 10/2009 -
Present
Office Manager
Duties include: Perform office duties for a 10,000 head feedlot; enter
daily feed records for cattle, track cattle in and out, pen to pen
movements, enter treatments for treated cattle, perform bi-monthly
billing and establish commodity prices each billing period due to
market fluctuations. Track month end inventory on all feed commodities
and medicines. Perform payroll functions, accounts payable, accounts
receivable, tax deposits, manage all banking needs, reconcile accounts
and statements, keep interest and principal payments current on loans,
enter general journal entries for month end inventories on feed
commodities, and prepare quarterly reports for tax professionals.
Process incoming mail, update and maintain filing system, order office
supplies and materials as needed. This position is performed with no
supervision and requires working independently. Confidentiality and
strong attention to detail are necessary components of this position.
Unified Judicial System, Pierre, SD
11/2007 - 07/2009
Information/Technology Administrative Secretary
Duties include: Summarizing monthly court automation expenditures
and balancing
approximately a $4 million court automation budget with monthly
reports. Maintain software licensing agreements for renewal. Prepare
requisitions, maintain and update ordering spreadsheet for I/T
department. Monitor daily I/T staff time study information. Assist
twenty plus I/T staff with development and implementation of projects
and activities. Conduct testing of internal computer systems during
updates and/or revisions. Arrange in and out of state travel as well
as prepare expenditure vouchers. Coordinate catering and conference
arrangements. Provide clerical support as well as recording minutes
for the Technology Council, Court Services Development Committee,
CASA, along with several others. Process incoming mail and obtain
necessary signatures for budget expenditures. Author professional
correspondence to UJS Staff and outside users. Update and maintain
filing system. Order office supplies and materials as well as
maintaining inventory. Able to work with minimal supervision and work
independently. Confidentiality was a priority.
City of McIntosh, McIntosh, SD
9/2006 - 11/2007
Finance Officer
Duties included: Finance officer for the City of McIntosh.
Responsible for managing all banking
requirements for a municipality; deposits, withdrawals, and transfers.
Prepare monthly payroll, monthly tax deposits, income and expenditure
reports, and monthly treasurer's report. Reconcile accounts and
statements. Prepare yearly budget and annual reports. Record minutes
of each meeting and prepare these for publication in newspaper.
Present monthly expenditures to city council for approval. This job
required knowledge of Quick Books and preparing financial reports.
Provide customer service support to local residents. Must be able to
work independently and prioritize work. Confidentiality was a
priority.
AssignByWeb, Inc., St. Davids, PA
4/2006 - 11/2007
Training/Client Services
Duties included: Provided online virtual customer service support for
sports management web sites. Manager of all web site training for
United States accounts as well as foreign countries with the ability
to communicate effectively to a wide variety of people and
nationalities. A good understanding of computer systems was required.
Maintain a high level of client service support as well as answering
email, phone, and voice mail were daily activities. We provided
sports web programs to over 3,000 national, regional, and
international associations for every major sport. Worked with minimal
supervision as this was a work-from-home position and required a high
degree of customer support, multi-tasking, and organization.
Partner in moving the family ranch to McIntosh
6/2005 - 4/2006
Dakota Tube, Inc., Webster, SD 9/2004 -
5/2005
Shipping/Assembly/Receiving/Bending
Duties included: Responsible for daily audit of inventory. Assemble
hydraulic tubes and hoses, process daily shipments and verify correct
shipment to vendors. Load and unload trucks, and operate a forklift.
Trained to operate an Eaton/Leonard bender. Prioritizing work loads was
necessary to complete all functions for the shift.
Northern Lights Ethanol LLC, Big Stone City, SD
7/2002 - 7/2004
Administrative Assistant/Inventory Control
Duties included: Responsible for administrative functions of
maintenance department, customer service, maintain excellent client
relations with vendors, implementation of MP2 for inventory control,
maintain inventory levels, and purchasing agent for all chemicals necessary
to produce ethanol. Confidentiality in all areas was a priority.
The ability to handle large work loads, work independently, and prioritize
work loads was necessary to complete these functions.
Verifications, Inc., Watertown, SD 10/2001
- 4/2002
Verifying Records/Customer Service
Duties included: Verifying employment, academic, and reference
background information for clients while meeting daily required quotas
and maintaining customer service relations. Confidentiality in all
areas was a priority along with a high level of accuracy and attention to
detail. Prioritization and the ability to work in a fast paced environment
were necessary to complete these tasks.
Education
PCDI, Norcross, GA
3/2006
Medical Transcription Certificate
Northern State University, Aberdeen, SD 9/1980 -
5/1982
Associate of Arts in Business Administration
GPA 3.169
Summit High School, Summit, SD
Graduated 5/1980
Diploma
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