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Customer Service Manager

Location:
Ipswich, SD, 57451
Posted:
August 09, 2011

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Resume:

Laurie Knutson

***** ***** ******

Mina, SD *****

605-***-****

abg0c6@r.postjobfree.com

____________________________________________________________________________

__

Career Objective

To secure an office management position that will allow me to utilize my

skills of administrative experience, organization, and customer service.

Summary of Qualifications

Professional work experience and the ability to work with minimal

supervision as well as multi-tasking with an emphasis on quality. Maintain

a professional work ethic with a high degree of confidentiality.

Communicate effectively and work with customers from all levels.

Experienced in using MS Windows XP, VISTA, Word, Excel, Publisher, Oracle,

Outlook, MP2, Quick Books, Pro Feeder, and a wide variety of office

equipment.

Business Experience

LDL Cattle Company, Inc., Ipswich, SD 10/2009 -

Present

Office Manager

Duties include: Perform office duties for a 10,000 head feedlot; enter

daily feed records for cattle, track cattle in and out, pen to pen

movements, enter treatments for treated cattle, perform bi-monthly

billing and establish commodity prices each billing period due to

market fluctuations. Track month end inventory on all feed commodities

and medicines. Perform payroll functions, accounts payable, accounts

receivable, tax deposits, manage all banking needs, reconcile accounts

and statements, keep interest and principal payments current on loans,

enter general journal entries for month end inventories on feed

commodities, and prepare quarterly reports for tax professionals.

Process incoming mail, update and maintain filing system, order office

supplies and materials as needed. This position is performed with no

supervision and requires working independently. Confidentiality and

strong attention to detail are necessary components of this position.

Unified Judicial System, Pierre, SD

11/2007 - 07/2009

Information/Technology Administrative Secretary

Duties include: Summarizing monthly court automation expenditures

and balancing

approximately a $4 million court automation budget with monthly

reports. Maintain software licensing agreements for renewal. Prepare

requisitions, maintain and update ordering spreadsheet for I/T

department. Monitor daily I/T staff time study information. Assist

twenty plus I/T staff with development and implementation of projects

and activities. Conduct testing of internal computer systems during

updates and/or revisions. Arrange in and out of state travel as well

as prepare expenditure vouchers. Coordinate catering and conference

arrangements. Provide clerical support as well as recording minutes

for the Technology Council, Court Services Development Committee,

CASA, along with several others. Process incoming mail and obtain

necessary signatures for budget expenditures. Author professional

correspondence to UJS Staff and outside users. Update and maintain

filing system. Order office supplies and materials as well as

maintaining inventory. Able to work with minimal supervision and work

independently. Confidentiality was a priority.

City of McIntosh, McIntosh, SD

9/2006 - 11/2007

Finance Officer

Duties included: Finance officer for the City of McIntosh.

Responsible for managing all banking

requirements for a municipality; deposits, withdrawals, and transfers.

Prepare monthly payroll, monthly tax deposits, income and expenditure

reports, and monthly treasurer's report. Reconcile accounts and

statements. Prepare yearly budget and annual reports. Record minutes

of each meeting and prepare these for publication in newspaper.

Present monthly expenditures to city council for approval. This job

required knowledge of Quick Books and preparing financial reports.

Provide customer service support to local residents. Must be able to

work independently and prioritize work. Confidentiality was a

priority.

AssignByWeb, Inc., St. Davids, PA

4/2006 - 11/2007

Training/Client Services

Duties included: Provided online virtual customer service support for

sports management web sites. Manager of all web site training for

United States accounts as well as foreign countries with the ability

to communicate effectively to a wide variety of people and

nationalities. A good understanding of computer systems was required.

Maintain a high level of client service support as well as answering

email, phone, and voice mail were daily activities. We provided

sports web programs to over 3,000 national, regional, and

international associations for every major sport. Worked with minimal

supervision as this was a work-from-home position and required a high

degree of customer support, multi-tasking, and organization.

Partner in moving the family ranch to McIntosh

6/2005 - 4/2006

Dakota Tube, Inc., Webster, SD 9/2004 -

5/2005

Shipping/Assembly/Receiving/Bending

Duties included: Responsible for daily audit of inventory. Assemble

hydraulic tubes and hoses, process daily shipments and verify correct

shipment to vendors. Load and unload trucks, and operate a forklift.

Trained to operate an Eaton/Leonard bender. Prioritizing work loads was

necessary to complete all functions for the shift.

Northern Lights Ethanol LLC, Big Stone City, SD

7/2002 - 7/2004

Administrative Assistant/Inventory Control

Duties included: Responsible for administrative functions of

maintenance department, customer service, maintain excellent client

relations with vendors, implementation of MP2 for inventory control,

maintain inventory levels, and purchasing agent for all chemicals necessary

to produce ethanol. Confidentiality in all areas was a priority.

The ability to handle large work loads, work independently, and prioritize

work loads was necessary to complete these functions.

Verifications, Inc., Watertown, SD 10/2001

- 4/2002

Verifying Records/Customer Service

Duties included: Verifying employment, academic, and reference

background information for clients while meeting daily required quotas

and maintaining customer service relations. Confidentiality in all

areas was a priority along with a high level of accuracy and attention to

detail. Prioritization and the ability to work in a fast paced environment

were necessary to complete these tasks.

Education

PCDI, Norcross, GA

3/2006

Medical Transcription Certificate

Northern State University, Aberdeen, SD 9/1980 -

5/1982

Associate of Arts in Business Administration

GPA 3.169

Summit High School, Summit, SD

Graduated 5/1980

Diploma



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