Customer Service Sales

R IC HAR D T. C IESLER

***** ******* ******

Shafer, MN 55074

Home 651-***-**** E-mail:

********@***********.***

Cell 651-***-****

Successful business owner and store manager with extensive experience in

i nventory management, store management, and business building activities

i ncluding sales and business development, customer relationship management, in

s tore promotions, advertising, setting inventory target goals, and managing staff to

deliver sales growth and profits.

Inventory Control Advertising P romotions

Customer Service Business Development Accounting

Payroll Financial Statements

E mployee M anagement

E XPERIENCE Store Manager Kath Auto Parts, L indstrom, MN

55045

8/07 – 10 / 08 Successfully sold store and t ransitioned i t to the new

owners, retaining key customers and Employees to ensure

p rofitable t ransition.

* M anaged daily store operations including scheduling

and managing

hourly staff, dealing with customers, and managing day to

day operations.

* Maintained inventory controls to deliver tu rns and profit

goals.

* Priori tized deliveries and maintained customer relations.

* Secured special order parts, negotiating pricing when

applicable.

* Trained and supervised employees

11 / 87 – 8 / 07 Store Owner A pex Auto Parts, L indstrom, MN

55045

B uil t a successful business and developed strong ties within the

community, growing the business and profits.

M anaged all aspects from sales, inventory acquisition and

management, accounts payable, accounts receivable and

payroll.

Moved operations twice during ownership to improve store

location, v isibility, and profit.

* Managed day to day store operations including employee

schedules,

deliveries to customers, and sales calls.

* Preformed accounting including bookkeeping, payroll,

accounts payable, accounts receivable, customer credit limits,

monthly and quarterly tax reports.

* Oversaw loss prevention, maintained inventory controls.

* Handled vendor negotiations and purchasing.

* Coordinated employee schedule. Oversaw hi ring and t raining

of employees.

* Established and monitored profit margins.

* Handled advertising, promotions, store displays and store

layout.

* Established customer credit limits and payment

a rrangements.

* Oversaw new customer growth and customer satisfaction.

* Built business by developing new customers, despite

s ignificant

local competitors.

* Developed in store promotions to move excess or slow moving

i nventory.

* Managed seasonal offerings and seasonal inventory to help

i ncrease sales.

* Developed in-house procedures, journals, and logs

4 / 86 – 11 / 87 Counter Person A pex Auto Parts, L indstrom, MN

55045

* P rovided customer service at desk, on the phone, in store.

* Kept accurate catalog racks and managed merchandising.

* Organized and maintained store displays.

* Maintained store appearance.

* Preformed delivery functions.

* Created the employee’s work schedule

E DUCATION Century College, White Bear, MN 55110

1 / 09 –5/11 Course work includes working towards an Associate in Applies

Science

Degree in Accounting

Graduated with a Associate in Applied Science Degree in

Accounting with a GPA 0f 3.20

9 / 85 – 6 / 87 Lakewood Community College, White Bear Lake, MN

55110

Course work in Marketing

ACTIVITIES 20 years as a volunteer with the Lindstrom Fire

Department

* Captain of the aerial t ruck with a team of five men

* Three years as C.E.O. of the Relief Association

* Seven Years as Gambling Manager of the Relief Association

* Three Years as Gambling Treasurer of the Relief Association

* Dealt directly with tax lawyers and accountants

* Resolved a tax discrepancy and saved the department

$40,000

* Negotiated with the city and secured two pension fund

i ncreases

* Rewrote the Relief Association bylaws

* Member of a committee that wrote new fi re department

bylaws

* Conducted a live- house burn for t raining

* Six years of setting up fi re prevention activities

PERSONAL Buil t two homes and numerous outbuildings

Founded a small home poult ry and cattle business

Member of the In ternational Fire Relief Mission

Bowling team member for over thi r ty years

Bow hunting and fishing

1960 – 1970 car performance, car enthusiast

REFERENCES Upon request

Contact this candidate