Customer Service Manager

Sharalee Young **** Robertson Ave. Sacramento, Ca 95821

916-***-****

*************@*****.***

Enthusiastic, self-motivated team player eager to apply professional

training as well as an extensive background in customer-focused, service-

oriented environments towards the rewarding position of receptionist.

Profile

. Solid background in management including diverse areas of operations

including customer service, marketing/advertising and

accounting/bookkeeping

. Dynamic communication, business development and client relation skills

. Exceptional organization, prioritization and time management skills

crucial to achieving performance goals

. PC Literate with proficiency in MSWord, Outlook, Powerpoint and Excel

as well as internet

Professional Experience

Spa La Le-Sacramento, CA

2010-Present

Massage Therapist

. Perform quality 50 minute massage sessions in a spa environment.

. Designed specific sessions based on client's individual goals.

Carson Medical Group - Carson City, NV

2009

Records Clerk

. Participate in scanning and updating patient records

. Filed, located and removed patient charts in alphabetical order

Canyon Creek Realty LLC - Genoa, NV

2007-2008

Executive Assistant

. Managed broad range of functions including creating and organizing

client files, answering phones, greeting potential clients,

maintaining bookkeeping system and responding to email or fax

inquiries

Shannon's Lake Tahoe Day Spa - South Lake Tahoe, CA 2003-

2007

Massage Therapist

. Effectively build sales of massage services and varied products

through proactive marketing, referral development and marketing

Clue Taxi Co, Inc. - South Lake Tahoe, CA

2000-2003

Manager

. Successfully steered operations or profitable taxi service including

business development, advertising and customer service

. Recruited and supervised dispatchers and drivers and developed weekly

schedules to maximize utilization of resources and meet customer

demand

. Managed broad range of accounting functions including creating and

billing charge accounts, collecting weekly lease payments from drivers

and maintaining bookkeeping system

Back Again Massage Therapy - South Lake Tahoe, CA

2000-2003

Massage Therapist

. Launched, developed and managed successful small business

. Diversified revenue channels through development and marketing of

large groups and special packages and strategically placed advertising

to maximize market visibility

Education

> Lake Tahoe Massage School: Massage Practitioner Program that

includes Swedish, Deep Tissue and Chronic Pain, Craniosacral,

Lymphatic Drainage, Anatomy and Physiology and Kinesiology

> Winterstein Adult Education: Earned Certificate in Medical

Assisting

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