Assistant Customer Service

Melanie D. Swan

*** ******** *******, ********, ** 770-***-**** ? ********@*******.***

30008

Qualifications Summary:

Skilled and dedicated Executive Assistant/Marketing Assistant with more

than 15 years experience coordinating, planning and supporting daily

operational and administrative functions.

> Demonstrated capacity to provide comprehensive support for executive

level staff; excel at scheduling meetings, coordinating travel and

managing all essential tasks.

> Proven track record of accurately completing research, reporting,

information management, and marketing support activities within

demanding timeframes.

> Adept at developing and maintaining administrative processes that

reduce redundancy, improve accuracy and efficiency, and achieve

organizational objectives.

> Highly focused and results-oriented in supporting complex, dead-line

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

Professional Experience:

AMEC Holdings, Atlanta, GA (Engineering/Consultants)

Executive Assistant (Contract Employee) 01/2009 - 10/2010

Collaborated with department heads and cross functional teams to identify

training programs and finalize training calendar. Provided program

recommendations, indentified attendance issues, increased productivity, and

improved efficiency and reduced errors.

. Coordinated projects and events exercising ability to improvise, improve

procedures, and meet demanding deadlines.

. Successfully directed the coordination of 75-100 marketing and training

events per year with an audience of over 15,000.

. Developed and maintained vendor relations, including negotiating vendor

pricing which resulted in an annual savings of over $175,000.

. Conducted and managed online surveys of training program effectiveness.

. Identified and implemented new online event management registration

procedure which resulted in more effective workflow.

. Achieved 32% growth in event attendance.

. Conducted employee training for online event management software.

. Directed the work of contract personnel, including ushers, IT, caterers

and decorators and supervised all event support staff including setup

crews when necessary.

Haverty Furniture Companies, Inc., Atlanta, GA (Furniture Retailers)

Executive Assistant - Marketing Coordinator 01/2006 - 08/2008

Provided executive level support to the Sr. VP and Assistant VP of Real

Estate; worked as liaison to real estate brokers, acquisitions and

marketing departments in an effort to identify and stay ahead of market

trends.

. Managed and coordinated logistics of new store openings. Teamed with

marketing department to ensure media and advertisement coverage in

appropriate mediums, thus gaining promotion for grand openings.

. Assisted with sales presentations, merchandising meetings and promotional

advertising materials.

. Drafted and executed AIA construction contract documents.

. Collaborated with brokers in order to identify appropriate store

locations based on ROI and customer demographics.

. Developed and maintained vendor relations, including vendor pricing which

resulted in $100,000 in annual savings.

. Directed day-to-day office operations, such as maintaining supplies and

office equipment.

. Organized and prepared monthly Real Estate and quarterly Board Member

meetings.

. Generated PowerPoint Presentations for monthly executive meetings.

. Monitored and approved expense reports and vacation schedules.

Post Properties Inc., Atlanta, GA (Multi-family Community Developers)

Executive Marketing Assistant (Contract Employee) 09/2004 - 12/2005

Provided executive level support to VP of Career Development; assisted with

creating and executing the strategic marketing efforts for Post Property

employee recruitment via tradeshows, internal career development and

employee appreciation programs during contracted position.

. Advised department on quarterly budget preparation.

. Provided specialized project support.

. Generated PowerPoint Presentations.

. Managed budget and coordinated logistics for team meetings and

conferences

. Planned air travel, hotel accommodations and ground transportation.

. Effectively managed day-to-day operations, including maintaining office

supplies and equipment.

Extreme Logic, Atlanta, GA (Software Development)

Executive Assistant - Office Manager 04/1998 - 08/2004

Delivered executive support to the Company VP and the Manager of Sales &

Marketing department. Successfully organized and carried out business

meetings, conferences and conventions, and special company events.

. Provided Board Members with administrative support.

. Managed and instructed administrative staff support team.

. Effectively communicated with VP in order to direct day-to-day company

operations.

. Planned air travel, hotel accommodations and ground transportation.

. Generated PowerPoint Presentations.

. Organized marketing events/meetings/tradeshows.

. Collaborated with field sales management and training to ensure

customer's needs and goals were met at each event.

. Negotiated and managed contacts and purchase orders for trade show

events.

. Produced marketing campaigns, brochures, flyers, promotional concepts and

proposals.

. Governed accounts payable/receivable, capital budget and financial

reports.

Education:

Business Management, Spelman College, Atlanta, GA

- Effective Communications & Human Relations - Dale Carnegie. Atlanta, GA

- Awarded Administrative Excellence by the American Management Association.

Computer Skills:

Proficient in Macintosh and Windows platforms, Customer Service; Sales; MS

Word, Excel, Access, PowerPoint, Publisher, Outlook, Lotus Notes, Adobe

Photo Shop, ACT

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