Sales Customer Service

Jennell Aragon

Profile Insurance Claims Specialist - Automobile Line Specialty

Dedicated insurance professional with more than 7 years of

experience in the insurance industry with licenses as a sales

agent, property adjuster, and liability adjuster. Excel in

analyzing damages/causes, interpreting policies and negotiating

payment solutions. Effectively manage multiple, high-priority

projects and take pride in providing exemplary customer

service.

Key Skills Claims Handling and Claims Reports and Documentation

Investigations

Risk Assessment and Mitigation Policy Interpretation

Damage Assessment Excellent bookkeeping skills

Evaluation of Liability Medi-cal billing experience

Exposure

Experience Farmers Insurance - Santa Rosa, CA

Liability Adjuster / Property Claims Adjuster, 7/08 to 09/10

Analyze claims to determine extent of company's liability, make

approval or denial decisions and negotiate settlements with

claimants in accordance with policy provisions. Collaborate

with insurance agents and interview claimants to correct

errors, rectify omissions and investigate questionable issues.

Outcomes:

Completed more than 1,000 claims throughout tenure. Provided

optimum service to policyholders, negotiated fair settlements

and identified fraudulent claims.

Achieved the highest rating in customer service satisfaction

surveys (out of 30 colleagues) in 2008. Also maintained above

95% accuracy numbers on all files, exceeding goal by 5%.

Selected by supervisor to assist with file closures; resolve

complex claims-processing issues; train other adjusters

statewide, and create a knowledge management database online.

GEICO Insurance- Poway, CA

Licensed Sales Agent and Licensing Trainer, 1/03 to 3/08

Supported training for 300 sales agents after first becoming a

top ten earning sales agent myself. Rated extremely high in

random quality of service and accuracy of information

monitoring assessments. Assisted policyholders in a very busy

call-center environment.

Outcomes:

0% fail rate on the licensing course I instructed.

Was a top performing sales agent licensed in 22 states and

earned several certificates in training and supervision.

Developed a strong understanding of insurance policies and

legal issues through completion of a series of INS classes

coupled with in-depth, multi-week claims training.

Education Masters in Educational Technology, 6/07 ( San Diego State

University - San Diego, CA

Training: Completed extensive training in auto insurance

terminology (liability, construction knowledge, medical terms,

medical billing review), CA regulations and laws; and customer

service delivery.

Computers CRM, Xactimate, Microsoft Excel, Word, Access, Outlook, Website

design, Lotus Notes

30 Cherokee Court ( Santa Rosa, CA 95403 ( 707-***-**** (

***********@*****.***

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