Katrina L. Kita

**** **** **** ***** ? Oakley, CA 94561 ? 843-***-**** ?

abg0b8@r.postjobfree.com

RETAIL CUSTOMER SERVICE PROFESSIONAL

SUMMARY

Versatile, multi-talented customer service professional with more then ten

years of customer-facing experience in a wide range of retail business

activities, including administration, handling money, stock control,

purchasing, shipping, receiving and banking. A quick learner who accepts

responsibility easily, manages and trains staff and takes the initiative

when a helping hand is required by co-workers. Seeking an opportunity with

an organization that demands professionalism, sincerity and a strong work

ethic from a truly personable team player.

SAMPLE ACCOMPLISHMENTS

. Quickly demonstrated expertise with a new computer system and was

selected to train other employees and troubleshoot as needed.

. Created a new method of tracking expiration dates, enabling the company

to keep on top of program expiration dates.

. Studied for a Medical Billing certification and passed with flying

colors.

CAREER PATH

Jenny Craig, Walnut Creek, CA

2008 to Present

Customer Service Coordinator

. Hired to be the first point of contact with clients, making them feel

welcome, assisting with their questions and facilitating their contact

with other associates.

. Willingly carry out many additional administrative tasks as required,

including handling busy phones, appointment scheduling and rescheduling,

follow-up correspondence, and closing paperwork.

. Selected to take responsibility for creating managing stock

replenishment, creating purchase orders weekly, authorizing shipments,

filing information and putting away stock items.

. Trusted to manage the cash drawer, make payments, and daily bank

deposits.

American Paint & Paddle, Charleston, SC

2006 to 2008

Floor Supervisor

. Initially hired to operate machinery, then quickly promoted into a

management position, and given responsibility for supervising all

personnel training.

. Additional responsibilities included handling shipping and receiving,

stock room coordination, and organizing and preparing supplies.

. Managed necessary employee arrangements and resolved employee problems as

they arose.

. Performed computer design and system maintenance.

ROSS, Miramar, FL

2005 to 2006

Customer Service Representative

. Operated in all areas of a large retail department store including the

stock room, fitting rooms, cashier stations, returns stations, and

customer service desk.

Harris Teeter (Wilmington, NC)

2004 to 2005

Cashier

. Hired as the cashier and customer service representative for a large

food and grocery retailer, including handling a wide range of financial

transactions at the point-of-sale.

. Greeted customers and assisted with store guest inquiries and issues.

Finlay Fine Jewelry, Wilmington, NC

2004 to 2005

Sales Associate

. Hired to supply store clientele with information and pricing related to

jewelry items.

. Was responsible for selling and answering all questions related to fine

jewelry.

. Handled cash register, returns, and jewelry security.

Hecht's Department Store, Wilmington, NC

2004

Sales Associate

. Successfully represented the image of a large retailer, greeting store

guests and assisting them in all aspects of customer service, including

handling returns, product sales, and restocking of store items.

Lowes Food, Wilmington, NC

2003

Cashier

. Oversaw cashiers, cash registers and all returns; managed customer

service desk.

. Supervised the renting of movies and steam vacuums and disbursed Western

Union money orders.

Lowe's Home Improvement, Southport, NC

2001 to 2002

Cashier

. Worked in monetary transactions and returns, and oversaw the customer

service desk.

Katie's Doodle Bugs, Key West, FL

1999 to 2002

Day Care Provider/Owner

. Started and managed a business offering professional home day care for

newborns and toddlers.

. Cared for and looked after all children including feeding them and

cleaning up after them.

. Provided early education lessons and playtime; filled out all necessary

paperwork related to business.

EDUCATION & CERTIFICATION

At Home Professions, Online

Technical Diploma in Medical Billing GPA 4.0

Southeastern Academy, Kissimmee, FL

Technical Diploma in Travel and Tourism, GPA 4.0

http://www.BusinessWorkforce.com/27228069

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