Customer Service Assistant

Colin Guntle

**** ******** ****, ********** ** **112

(317) 616 – 8612

********@*****.***

Education

Bachelor of Science in Biology – December 2010

Ball State University, Muncie, Indiana

Related Coursework:

Wildlife Biology, Ichthyology, Microbiology, Biotechnology - Introduction to Recombinant

DNA and RNA Techniques, Statistical Methods of Ecology, Botany, Genetics, Biological

Anthropology, Mammalogy, Organic Chemistry, Analytical Chemistry

Work Experience

Arby’s Muncie, IN 47303 – May 2010 – present

Brownsburg, IN 46112 – May 2004 – July 2006

- Handled money, performed closing duties, provided customer service

- Often times I was subjected to multitasking especially during closing. I had to continue

to get a list of things done while making food at the same time. Our store never closed,

so closing consisted of staying overnight.

Ball State University Computing Services August 2009 –

December 2010

- Worked in computer labs, providing tech support for students

- Had to be familiar with the basic Microsoft programs, networking, and printers.

YMCA of Greater Indianapolis Summer 2008 and Summer 2009

- Camp counselor for YMCA summer day camp. Interacted with kids Age 5-12

- I lead a group of 6 to 10 kids on a daily basis, made sure they had fun and enjoyed their

time while their parents were at work. Dealing with problems between kids was a

common occurrence that was peacefully resolved or compromise was made.

Home City Ice Summer 2007

- Delivered ice to various venders. Deliveries consisted of approximately 15-25 venders a

day in various cities ranging from Brazil IN, in the west, to Columbus IN, in the south

- Provided customer support

- Developed directional skills through the use of maps

Skills

- Communication skills – familiar with lab reports as well as scientific articles.

- O rganizational skills – good at multi tasking, using tables/charts

- Research and analysis skills – familiar with Minitab computer program, running

regressional models, graphing,

- Scientific laboratory skills – Pipetting, centrifuge, incubation, aseptic techniques,

g ram

s tains, hot plates, plasmids, electrophoresis, M icroscopes, some radioactive materials.

- Computer skills: PowerPoint, Access, Excel, Word, Basic C++ programming skills

I nternships/Research

- Center for Authentic Science Practice in Education (CASPiE)

o Worked with different food and drink products, experimenting to lower free

r adical counts in our desired food/drink. We practiced basic techniques that

were already known to lower free radical counts and compared with some of

our own experimental tests. We worked in groups and had a peer advisor to

help us in the r ight direction. We were also required to constantly take notes

and complete lab reports.

- In ternship at Tom Leaird’s Underwater Services

o Worked at the Local SCUBA shop as part of my internship through Ball State

U niversity. I helped in the store with customer service, filling air tanks,

loading t rucks with gear to be used in teaching. I also helped out at the pool

for the basic open water SCUBA class as an assistant.

Activities

Ball State Genetics Club Member: August 2006 – December 2010

Delaware Divers Member – SCUBA dive club in Delaware County, IN – April 2010 - Present

- Certified Divemaster – assisting Dive inst ructors with students and taking

s tudents on supervised dives

References Available Upon Request

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