Customer Service Representative

Location:

Posted:

August 09, 2011

ORANZEL “DENISE” HERRING

404-***-**** ********@*******.***

Career Focus:

Dedicated Customer Service Representative, with a motivation to maintain customer satisfaction and

contribute to company success.

Areas of Expertise:

Strong organizational skills/Account Management Micro Soft Word /Outlook

Excellent communication skills Email/Internet Research

Developed listening skills/Creative problem solver Type 40 wpm

Fast learner with wide range of practical skills Multitask

Accomplishments:

Experience calming, & rapidly resolving client conflicts. Skillful at handling customer accounts

inquiries, complaints & accurately providing information, ensuring resolution. Utilization of MS Word,

Outlook, Verizon Wireless software. Edifying & modifying customer account information.

Employment Summary:

Customer Service Representative -

Ryla Incorporated – Kennesaw, GA - August 2009 – May 2011

V.I.P Customer Service Representative -

Manpower – Marietta, GA - December 2008 – March 2009

Inside Sales Representative -

Com cast – Alpharetta, GA – August 2007 – April 2008

Education/Training

Javelin Technical Institute – Tucker, GA - 2008

Office Information Professional - MS Word Suite – Certificate

Development in office software, Concentration in MS Word Suite, Outlook, Excel, PowerPoint,

Access & Quick Books. Top 10% of class with, a, 3.8 GPA.

Springs of Life Bible College/Breakthrough to Destiny Ministries – Lilburn, GA – 2009

AA – Theological Studies/ Licensing

Major in Practical Ministry. Minored in Prophetic Dance.

Specialized Customer Service Training:

*Certified Customer Service Representative, Aspect Spectrum/S.I.P Phone, Web Powered Agent Auto

Dialer, *ACSS NET, CTI, *OPAL, *Work Flow Manager, *Net Ace Retail Software &

*One Rate Calculator

References as Requested